The Fulfillment Operations Analyst plays a key role in ensuring customers receive the right products, entitlements, and communications at the right time. This role sits within Consumer Services & Inside Sales (CSIS) and partners closely with support, sales IT, and external vendors to keep fulfillment and Executive Privacy workflows accurate, timely, and scalable as we grow.
You’ll own day-to-day monitoring of fulfillment and removal processes, investigate and resolve issues, and use both traditional analytics and AI-powered tools to recommend improvements that reduce defects and re-work. You are comfortable using AI assistants for research, documentation, and analysis while maintaining strong human judgment and quality control.
Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.
We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
