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We are looking for a highly analytical and detail-oriented Senior Sales Operations Specialist to drive data integrity, reporting accuracy, and performance tracking across our revenue functions. This role will support acquisition, retention, and pipeline growth through actionable insights and close collaboration with product, marketing, and operations teams.
Key Responsibilities:
- Data Management & Reporting
- Ensure accuracy and consistency in internal data and reporting systems
- Maintain renewable customer base records and track product retention
- Monitor and report on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) metrics
- Analyze trends to support strategic decision-making
- Manage revenue treatment within existing customer base
- Track sales bookings and support revenue forecasting
- Acquisition & Revenue Enablement Support
- Partner with acquisition teams to support bookings and customer conversion
- Provide insights and tools for revenue enablement efforts
- Track KPIs such as ramp-up time and conversion rates
- Pipeline & Marketing Partnership
- Analyze sales pipeline sources and distribution
- Collaborate with marketing to optimize lead flow and pipeline health
- Identify and report on trends across business units, teams, and individual representatives
- Cross-functional Liaison
- Serve as a key point of contact between Product and Operations
- Identify new sources of internal insights and improve data accessibility (e.g., integrate Gong data into Snowflake for analysis)
Qualifications:
- 3–5 years of relevant experience in sales operations, business analytics, or data management
- Hands-on experience with CRM tools, preferably Salesforce
- Proficiency in handling and interpreting structured data
- Experience with data warehousing platforms like Snowflake (preferred)
- Strong reporting and visualization skills, ideally with Tableau
- Familiarity with applying AI for big data analytics is a plus
Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
