Staff Engineer - Backend

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Responsibilities:
● As an engineering leader, understand, own and deliver the Engineering Roadmap for your
team.
● As a software architect, design, document, deliver the most elegant, practical solutions to
challenging engineering problems
● As an experienced engineer, identify and help prioritize the most critical technical debt
alongside solutions and iterative plans to chip away at the debt
● As a persistent student, stay abreast with the latest technological advancements and find
opportunities to find timely alignments with our internal needs
● As a senior programmer, establish a high bar for writing maintainable software through
your own coding efforts, code reviews, and code sanity standards integrated into the CI
pipelines.
● As a mentor, provide timely assistance and guidance to our inspired, young engineers as
they attempt to crack a variety of engineering problems.
● As a visionary, aspire to achieve and define the next generation in technical and
engineering standards
● As a collaborator, work with cross-functional teams of your own and across teams and
products for critical projects
● As an ace troubleshooter, take on the most critical and challenging problems occuring in
production and help analyze and solve them, while identifying preventive measures
● As a customer champion, internalize the customer’s expectations and bring a customer
focus to all engineering design and implementation you own

Requirements:
Education: Bachelor's Degree in technical field OR equivalent work experience
● A minimum of 10 years of relevant professional experience
● A minimum of 10 years of software development experience in an individual
contributor role Experience developing software in a commercial software product
development environment Experience working with cross-functional teams
● A polyglot in programming languages with the ability to learn new technologies as the
need arises
● Experience building and maintaining software for scale
● Clear spoken and written communication
● Accomplished record of bringing significant value as an individual contributor.

Data Structures, Algorithms, System Design, Database, Scale, Distributed Systems, hands-on programming, CS Fundamentals, working with cross-functional teams, Experience building and maintaining software for scale, DevOps.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.