Staff Product Manager - Product Information Management

About Us
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and
SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across
150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value,
demonstrating the impact of shared infrastructure at scale. By centralizing conversations,
automation and intelligence into one system, we help businesses move faster, reduce complexity
and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events
daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names
supported, our architecture is built for performance, resilience and long-term scalability.
Our People
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first
organization built for speed and ownership. We value initiative, clarity and execution, creating space
for ambitious people to build systems that support millions of businesses worldwide. Here,
innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million
conversations for the more than 1 million businesses we support. Behind those numbers are real
people building independence, expanding opportunity and creating measurable impact. We’re
proud to be a part of that.
Role Summary
As the Staff Product Manager for Product Information Management, you will own the end-to-end
vision, strategy, and execution of HighLevel’s PIM — the foundational catalog layer that powers all
commerce activity across the platform. Your mission is to lead a structural overhaul of our existing
catalog infrastructure and build a world-class PIM that handles physical products, digital goods, and
services at scale. This is not just the backbone of our Commerce charter; it is shared infrastructure
consumed by multiple adjacent product teams, and the decisions you make here will have platform-
wide impact.
What You'll Do
● Own the PIM Vision: Define and drive the end-to-end roadmap for HighLevel’s Product
Information Management system — from Items, Variants, and Catalog Items to Price Lists,
Units of Measure, and multi-channel price resolution logic
● Lead the Catalog Overhaul: Architect the migration from our existing catalog foundation to a
robust, extensible PIM that supports the full breadth of HighLevel’s commerce use cases
across product types and selling channels
● Design for Multi-Team Consumption: Define clear API contracts and data models that
serve not just the Commerce team, but adjacent teams building service-based and
subscription-based product experiences — ensuring every consumer can reliably depend on
PIM as a platform
● Drive Cross-Functional Alignment: Lead structured collaboration with engineering, design,
and partner product teams to ensure PIM capabilities meet requirements across all consuming
surfaces, resolving conflicting priorities with clarity and conviction
● Shape Pricing Infrastructure: Own the strategy for multi-currency, rule-based, and channel-
aware pricing — ensuring the right price resolves correctly at every point of sale across all
storefronts and channels
● Champion the Merchant Experience: Translate complex catalog management requirements
into intuitive workflows that allow merchants across industries — from physical goods retailers
to service providers — to create, organize, and manage their offerings with ease
● Set the Platform Standard: Establish foundational patterns and best practices that make the
PIM a reliable, scalable service other teams can confidently build on, including documentation,
versioning, and deprecation protocols
● Influence the Broader Commerce Roadmap: Partner with peer PMs across the Commerce
team to ensure PIM investments are sequenced in a way that unlocks compounding value
across the platform
What We're Looking For
● 10+ Years of PM Experience: Proven track record in product management with significant
time spent in platform or infrastructure roles at high-growth SaaS or technology companies.
● Catalog Systems Expertise: Deep familiarity with how catalog and product information
systems work — including SKU management, variant modeling, pricing strategies, and multi-
channel distribution. Experience with multi-tenant or marketplace catalog infrastructure is a
strong advantage
● Platform & API-First Thinking: Demonstrated ability to design products that serve as shared
infrastructure — defining APIs and data contracts with multiple downstream consumers in
mind and treating internal teams as first-class customers
● Data Modeling Intuition: Comfort reasoning about complex data models and understanding
the downstream implications of schema decisions on product behavior, performance, and
long-term extensibility
● Cross-Functional Influence: Ability to drive alignment across multiple product and
engineering teams without direct authority, and to balance competing requirements from
internal consumers using a clear, principled framework
● Bias for Ownership: Comfortable operating in ambiguous, high-stakes environments with the
confidence to define direction and drive execution independently, without waiting for problems
to be fully structured before acting
What You'll Get
● Platform-Level Impact: Opportunity to build the foundational infrastructure that powers
HighLevel’s entire commerce ecosystem. The decisions you make will shape the platform and
the merchant experience for years to come
● High Ownership Environment: Join a strong, already-assembled engineering and design
team with full autonomy over vision, roadmap, and execution for a mission-critical system at
the heart of our commerce strategy
● Scale: Influence how over a million businesses across 150+ countries create and manage
their product catalogs, and build the infrastructure that powers the next phase of HighLevel’s
commerce growth