Staff Program Manager

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

About the role:
● Work cross functionally to scale day to day operations of the Business Unit including process creation and management of various cross-functional initiatives.
● This position is people, data, process, and communications intensive.
● It requires critical thinking, independence, agility, analytical, organization, and interpersonal skills. The ability to interact with leaders at all levels in a fast-paced environment.
Responsibilities will include:
● Drive a regular cadence of project planning and reporting to be able to derive meaningful insights by connecting the business unit portfolio with financial and strategic objectives, including organizing and facilitating a regular cadence of cross-functional reviews.
● Drive rigor and visibility around key business metrics by developing and owning operational dashboards to track business goals, hiring, headcount allocation, team charters, cross-functional dependencies, etc.
● Partner with the Analytics team to ensure targeted data and metrics are available for streamlined decision-making, ad hoc analysis, and decision support.
● Manage complex projects to on-time execution.
● Support business reviews, and halls as needed.

Qualifications

• Bachelor's degree or equivalent required. Industry experience in the Software, Cloud, or Infrastructure preferred 10+ years of exp with a minimum of 4 years’ experience in program management.
• Ability to multi-task and manage multiple priorities effectively.
• An outstanding teammate with a can-do attitude, and a consistent record of leading or working with diverse teams across multiple locations.
• Ability to operate independently and shift priorities quickly, while maintaining a high degree of organization and control.
• Excellent written and verbal communication skills.
• Executive presence, with the ability to address and influence both executive and mid-level management audiences.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.