Strategic Account Manager

WHY JOIN US?

• We practice a vibrant & energetic office culture.

• We provide opportunities for career advancement within the company.

• Good performance is always rewarded accordingly.

“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

JOB RESPONSIBILITIES:

What you will do:

Account Management

• Act as the main point of contact for assigned clients, building trust and maintaining strong relationships.
• Understand client objectives, challenges, and KPIs to proactively propose campaign solutions.
• Manage day-to-day communication, project updates, and campaign feedback.
• Identify upsell/cross-sell opportunities to grow account value.

Campaign Management

• Lead and manage campaign planning based on client briefs, developing timelines, deliverables, and execution strategies.
• Coordinate with creative, media, strategy, and production teams to ensure campaign alignment.
• Oversee all stages of the campaign lifecycle - from asset development to launch and post-campaign reporting.
• Manage budgets, timelines, and resources to ensure smooth delivery.
• Track campaign performance and prepare reports with insights and recommendations.

Collaboration & Quality Control

• Ensure creative and strategic outputs meet both client expectations and KULT's quality standards.
• Facilitate smooth handovers between sales, creative, and operations teams.
• Conduct post-campaign reviews to capture learnings and optimise future work.

REQUIREMENTS:

Who you are:

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• 7 – 10 years’ experience in account management, campaign management, or client servicing within an agency or marketing environment.
• Strong understanding of digital marketing channels, media planning, and campaign execution workflows.
• Excellent communication, negotiation, and problem-solving skills.
• Highly organised with attention to detail and ability to manage multiple campaigns simultaneously.
• Proficient in campaign/project management process and MS Office/Google Workspace.
• Experience in influencer marketing, branded content, or social media campaign management.
• Familiarity with data analytics and campaign performance metrics.