At PDI Technologies, we empower some of the world's leading convenience retail
and petroleum brands with cutting-edge technology solutions that drive growth and
operational efficiency.
By “Connecting Convenience” across the globe, we
empower businesses to increase productivity, make more informed decisions, and
engage faster with customers through loyalty programs, shopper insights, and
unmatched real-time market intelligence via mobile applications, such as
GasBuddy. We’re a global team committed to excellence, collaboration, and
driving real impact. Explore our opportunities and become part of a company that
values diversity, integrity, and growth.
Role Overview
The System Administrator I will play a pivotal role in managing and maintaining IT
infrastructure while ensuring high availability and performance. Working in a 24/7
Network Operations Center (NOC), this position will handle cases related to
networking, active directory, server maintenance, and AWS. The ideal candidate will
demonstrate strong troubleshooting skills and provide exceptional service to
customers and internal teams.
Key Responsibilities
- Monitor and resolve cases promptly, escalating as necessary.
- Maintain clear communication with a ected users and stakeholders throughout incident lifecycles.
- Extensive knowledge of Microsoft ecosystem and Windows servers.
- Actively monitor systems using tools like Logic Monitor, addressing alerts related to critical, error, and warning statuses.
- Perform regular OS upgrades, manual patch installations, and scheduled system reboots.
- Upgrade server resources (CPU, memory, disk space) as required.
- Configure, troubleshoot, and manage static, dynamic, and failover tunnels.
- Perform ASA relicensing, static routing, and IP whitelisting.
- Handle IP shunning and tunnel resets.
- Create, delete, and manage AD accounts and group assignments.
- Synchronize OKTA accounts with customer AD systems.
- Provide support for internal user accounts and RSM account creation.
- Grant and revoke SQL access and permissions.
- Add Okta groups for database integration.
- Configure and manage AWS resources, including EC2 instances, S3 buckets, and IAM roles.
- Monitor cloud resource utilization and implement cost-optimization strategies.
- Troubleshoot cloud-specific issues related to infrastructure and applications.
- Perform scheduled backups, resource scaling, and disaster recovery planning.
- Integrate AWS services with on-premises and third-party systems.
- Resolve issues with system performance, IIS resets, hardware diagnostics, and FTP password resets.
- Manage services, permissions, and software installations.
- Perform Okta multi-factor authentication resets and resolve slowness or logic monitor collector issues.
Qualifications
- Bachelor’s degree in CS,IT, ECE or EEE, and equivalent work experience.
- 3-4 years of experience as a System Administrator or NOC Engineer.
- Proficiency in system monitoring tools (e.g., Logic Monitor).
- Strong knowledge of networking (VPNs, tunnels, ASA configuration).
- Familiarity with Active Directory, OKTA, SQL, and server maintenance tasks.
- Ability to manage priorities effectively in a fast-paced, 24/7 environment.
Behavioral Competencies
- Ensures Accountability
- Manages Complexity
- Communicates Effectively
- Balances Stakeholders
- Collaborates Effectively
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
