Systems Engineer

Position Title: Systems Engineer

Reports Directly to: IT Manager

Position Overview:

The Systems Engineer is responsible for the design, support and management of the DATAMARK IT Infrastructure. These responsibilities include all technical aspects of design, configuration, Operations and documentation of the network and systems infrastructure. Must be well-versed in Server, Cloud, Networking, Security, Monitoring, Core Services, Application Performance, Data Storage, etc.

Job Summary
We are seeking a Systems Engineer with strong expertise in virtualization, endpoint management, identity and access management, and enterprise infrastructure support. The candidate will be responsible for managing VMware environments, backups, Microsoft Intune, Entra ID, Active Directory, and Windows infrastructure.

Key Responsibilities

·         Manage and administer VMware vSphere, ESXi hosts, and virtual infrastructure.

·         Monitor and maintain VM backup and recovery solutions including Veeam or equivalent tools.

·         Administer Microsoft Intune for device enrollment, compliance, application deployment, and endpoint security.

·         Manage Microsoft Entra ID (Azure Active Directory) and identity lifecycle processes.

·         Configure and maintain Active Directory, Group Policies (GPOs), user accounts, and permissions.

·         Perform troubleshooting and root cause analysis for server, virtualization, and endpoint issues.

·         Collaborate with IT teams to ensure infrastructure availability and security.

Minimum Qualifications:

· Education Requirement:

o Bachelor’s degree in Computer Science, Engineering, or a related field

· Field Experience:

o At least 5 years of experience in the IT systems field

· Position Experience:

o At least 3 years of experience in an IT Systems Engineer position

Other Qualifications:

o Experience in networking and application-level operations

o Microsoft Certified Systems Engineer (MCSE)/ Azure Certification preferred

o VMWare Certification and Cisco Certification preferred

o Experience with and knowledge of operating systems and server solutions (Exchange, Office365, SQL, Virtual Desktop environment, IIS, AD).

o Familiarity with IT systems administration, Performance tuning and system monitoring,

o Telecommunications, call tracing, SIP traffic and VoIP experience

o Multi-channel contact center experience is preferred

o PCI, SOC & HIPAA Compliance experience preferred

o Broad knowledge of technology fundamentals across all disciplines, e.g. software delivery, datacenter environment, network architecture, IT security, IT project management. - Preferred

o Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4) - Preferred

o Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. - Preferred

o Background of IT delivery in multiple industries and locations. Experience working in both matrix and pyramid organizations. - Preferred

o Occasional travel

Mandatory Skills

·         VMware Administration

·         VMware vSphere / ESXi

·         VM Backup & Recovery (Veeam preferred)

·         Microsoft Intune

·         Microsoft Entra ID (Azure AD)

·         Active Directory Administration

·         Group Policy (GPO)

·         Windows Server Administration

·         Microsoft 365 / Office 365 Administration

Required Skills:

· Strong interpersonal skills and a demonstrated ability to work effectively both independently as well as in a team environment

· Detail oriented, well organized and able to assume responsibility for specific project deliverables with limited supervision

· Excellent customer service skills

· Good communication skills (written, verbal, and face-to-face)

· Proven ability to learn and apply new, emerging technologies

· Ability to express complex technical concepts effectively (both written and verbally)

· Ability to work effectively with very little supervision and team-oriented environment

· Ability to lead team members with knowledge & influence

· Research and Ability to quickly diagnose issues and suggest solutions

PF, Gratuity, Mediclaim, etc.,