Job Description
As Design and Marketing Operations Manager in Ramboll, we invite you to bring your excellence and enthusiasm for structure and processes to help build and enhance our teams working with Brand, Design and Marketing at our Chennai office. You are a skilled people manager with strong sense of structure and ability to keep track of many moving parts. Main goal is to support daily operations with 32 multidisciplinary employees across 4 teams responsible for different areas of expertise within Brand, Design and Marketing. You will be running, tracking and status reporting to HQ from the back-office engine and drive efficiency to support the teams. And you will be collaborating closely to our management teams in Denmark to support in deliver high quality solutions to the company.
The candidate stepping into this role is a structured and experienced manager, confident, self-motivated, result, client and people orientated, multi-tasker and team-player. You feel at home in a demanding stakeholder landscape and feel motivated by seeing your team members thriving and delivering at the same time. You care about people growth; you find it easy to build trust and understand the interpersonal aspects of team dynamics. And you thrive in an international environment – collaborating with colleagues around the world, with emphasis on the team managers in Denmark.
Central role in our Global Brand, Design and Marketing Team
As our Design and Marketing Operations Manager, you play an important role in our global Brand, Marketing and External Communication team, responsible for our brand and design deliveries and for driving company-wide strategic and positioning and marketing campaigns and initiatives. You will make a real impact as you collaborate closely with our global teams to optimise our deliveries from our four delivery centers in Chennai.
Your key tasks and responsibilities will be:
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Day- to-day support of the team members at the Chennai office making sure that the office workplace is fully functioning and set-up for success.
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Responsible for performance reporting of all teams, incl reporting on time spent on tasks, projects, teams, individuals etc.
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Responsible for processes for delivery optimization and quality and timely deliveries.
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Responsible for optimising the systems used by team members, eg ServiceNow, HubSpot, Kontent AI, and ensure those platforms are utilized according to best practices.
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Long-term and short-term task and time management in collaboration with the team managers and project managers in the teams.
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Ensure real-time overview of resources available.
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Stakeholder management
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Back up team objectives set by Management aligned with business objectives ensuring one process incl. following guidelines and set expectations towards key stakeholders.
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Facilitate collaboration across the teams and within teams to both secure the KPI’s in the individual teams and as a full function.
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Taking an active part in supporting the individuals in the team to feel growth and happy to come to work.
Qualifications
From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe a good starting point is:
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Master’s degree in business, project management. With a possible specialty within brand and/or marketing and/or communication.
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5-10 years of work experience as a manager
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5+ years of work experience from international delivery centers
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Global project management experience
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Preferably experience with offshoring
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Excellent English writing and communication skills
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Strong experience in working with MS Office (Outlook, Excel, PP, Word etc.) and good experience with systems such as ServiceNow, PM-systems (ex. MS Projects) is also an advantage.
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If you have experience in HubSpot, Kontent AI, Templafy, Frontify or other DAM systems it’s a plus.
Additional Information
Personal qualities that will help you succeed and thrive in this role include:
Being structured, confident, self-motivated and proactive is important and you see the benefit of a structured approach and strong systems. You are an experienced manager, a good collaborator and you lead by positively engaging with colleagues across a global organisation as well as external vendors. Furthermore, a pragmatic approach will serve you well.
Welcome to our Support Organization
In Ramboll’s Support Organization we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organization to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing common ground for the development and servicing of clients and markets.
Ramboll
Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy, and Management Consulting. We invite you to contribute to a more sustainable future working in an open, collaborative, and empowering company. Combining local experience with global knowledge, we together shape the societies of tomorrow.
Ramboll in India
Ramboll has more than 1,000 experts working across five offices in India applying their passion to deliver innovative solutions in markets as diverse as Buildings, Transport, Planning & Urban Design, Water, Environment & Health and Energy. Founded in Denmark, Ramboll is a people company. We invite you to contribute to a sustainable future working in an open, collaborative and empowering culture.
How to apply
Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.
