Tech Lead, Application Support

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What Does a great Tech Lead, Application Support do at Fiserv?
Application Support Engineer will support several applications in our Acquiring Business.  This exciting role sits at the core of the Application team supporting and resolving issues and operational activities for these applications. This role can also be involved in development and project work.

What you will do:

• Lead a team (mentoring and guiding) of 2-3 members, managing production support.
• To possess strong technical skills (details mentioned below) including troubleshoot, debugging and performance optimization.
• Identifying, diagnosing, and resolving application issues reported by clients / users by providing 24/7 support services
• Working with development, infrastructure, and other teams to investigate complex issues and implement solutions
• Maintaining detailed records of issues, resolutions, and troubleshooting procedures. 
• Identifying the underlying causes of issues to prevent recurrence
• Ensuring the smooth functioning of the application by installing updates, patches, and configuration changes. 
• Configuration changes to support batch processing.
• Contributing to the development and maintenance of a knowledge base for issue resolution and troubleshooting. 
• Application Support duties will be required both within normal working hours and outside normal working hours (on a rostered on-call basis).

What you will need to have:

• 8+ Years of hands-on experience in Oracle PL/SQL.
• Knowledge of UNIX shell scripting, Linux, Windows, and Microsoft Office applications
• Extensive exposure to ITIL V3 standards.
• Knowledge in KAFKA and API related environments.
• Problem Management and ITSM Processes: Provides input into problem management, follows ITSM processes to maintain SLA and SLO, and facilitates decision-making for change requests.
• Advanced problem-solving skills, proven ability to think logically and effective time management.
• Ability to work under pressure to tight deadlines, with a drive and commitment to delivery.
• Strong analytical, verbal and written communication skills (English) and Quality focused

What would be nice to have:

• DevOps tools, Control-M, TOAD/SQL, GIT repository exposure is plus.
• Knowledge in core JAVA, Springboot.
• Good to have experience in credit card/payments/merchant and Banking industry.
• Certification in or experience in any of the following:
  • University Degree or equivalent industry recognized qualification
  • ITIL V3 certification (Good to have)
• Certifications in any of the programming languages (PL/SQL, Perl, Python, etc.)

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.