Tech Risk and Controls Lead - Change Management

Job Description
Join our team as the Technology Risk and Controls CORE Operate Change Management Lead.
As a Tech Risk & Controls Lead within the Cybersecurity & Tech Controls team, you will manage a dedicated team within the Business Control Management Operational Risk Management Framework team, overseeing all CORE change management activities and \"Run the Bank\" CORE control activities to ensure efficient and accurate execution.
Job Responsibilities

• Lead and mentor a team responsible for executing BAU CORE Change Management control activities, ensuring processes are carried out efficiently, accurately, and in alignment with organizational standards.
• Oversee the delivery of timely, accurate, and consistent BAU Change Management, including execution, monitoring, support, and reporting of change activities.
• Ensure and maintain standards of quality and consistency within the team, ensuring work aligns with stakeholder expectations and standards.
• Play a key role in developing and implementing operational models to support CORE Change Management, ensuring continuous improvement and adaptability to evolving business needs.
• Expect to engage in hands-on work, actively participating in the day-to-day operations and processes. This requires a thorough understanding of how to perform the activities involved, including directly addressing data-related challenges, and ensuring the accuracy and relevance of governance materials. Collaborate with stakeholders to streamline interactions and processes, reducing queries and enhancing overall efficiency.
• Collaborate with cross-functional teams to design and implement tools and metrics that enhance the effectiveness and transparency of CORE Change Management processes.
• Proactively build and maintain strong relationships with key stakeholders, including BISO, TRC, and CM, serving as a primary escalation point to address challenges and drive effective solutions. Provide effective stakeholder management to prevent inaccurate reporting and or material creation and distribution.
• Foster a culture of excellence and accountability within your team, providing ongoing guidance, support, and professional development opportunities.

Required qualifications, capabilities, and skills.

• Formal training or certification on Tech Risk & Control concepts and 5+ years applied experience
• Experience in leading and managing teams, fostering a high-performing and motivated environment, and driving continuous improvement and innovation
• Demonstrated experience in change management, technology risk management, controls, within a large, complex organization, defining, recognizing, and cultivating "what good looks like" in risk and controls
• Ability to build relationships and stakeholder management abilities
• Demonstrated expertise in operational risk frameworks and BAU control activities
• Experience in defining requirements for operational models, tools, and metrics to support change management, and partnering with development teams to ensure successful implementation and desired outcomes
• Exceptional problem-solving, communication, and organizational skills
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams and stakeholders and building strong relationships
• Problem-solving abilities, with a proactive approach to issue resolution and preventive measures
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) with hands-on experience using Alteryx

Preferred qualifications, capabilities, and skills

• Bachelor's degree or equivalent education/experience required
• Demonstrated experience in change management within a large, complex organization, defining, recognizing, and cultivating "what good looks like" in risk and controls
• Proven experience leading initiatives and supporting broader team objectives, with a proactive approach to change management and issue resolution
• Experience in defining requirements for operational models, tools, and metrics to support change management, and partnering with development teams to achieve desired outcomes
• Ability to foster a high-performing, motivated team environment, driving continuous improvement and innovation

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.