Sr Associate, Quality Assurance Engineering

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Position Purpose:

The purpose of the Technical Configuration Analyst is to create and maintain client profiles in Oracle database.  Under general supervision, the Technical Configuration Analyst participates as a key team member within Professional Services and on new division-wide initiatives by providing operational support and performing analytical functions during these initiatives.  Must have solid understanding of business rules and configurability options associated with Fiserv banking products and services.  You will also support Account Management, Accounting, Product, Development, QA and other Fiserv teams enterprise-wide as needed for client and product deployment.

Business Description:  (Optional)

No Fiserv boiler plate language should be included, BU description would be appropriate.

Reporting Relationships:  (Optional)

Reports To:  Kannan Ganeshan

Peers: 

Direct Reports:

Essential Job Responsibilities:  

Set up and maintain client profiles in a variety of systems across multiple environments.  This includes financial institution’s product configuration for our proprietary Popmoney, TransferNow, OpenNow/FundNow, Small Business and other various banking products. Also support and implement product upgrades, migrations and maintenance projects.  Develop in-depth understanding of product knowledge across all Fiserv products and impart knowledge to other team members. Serve as a “source of knowledge” regarding available systems parameters and impacts. Review and understand the specifications of technical requirements of client implementations. Provide ongoing operational support in identifying, evaluating, and developing systems and procedures. Assist in troubleshooting system configuration problems with other internal departments.  Identify root causes of errors and make recommendations based on identified trends. Participate in the planning, design and testing phases of system upgrades, enhancements, or new products to understand and forecast impact to clients and work processes. Involves extensive interaction with members of cross-functional teams Develop proactive tools to continuously improve product configuration processes. Document system processes/data flows for department. Performs other duties as required

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

Education: 

• Bachelor degree in computer science or equivalent work experience

Certifications: (If applicable)

• NA

Job Related Experience:

• Minimum of 2 years of experience with focus on banking product lines (money movement) and services preferred
• Strong knowledge on SQL basics.
• Basic knowledge of banking products and services
• Ability to take initiative and drive process changes for improvements
• Excellent technical, analytical and problem solving skills
• Possesses the following key skills/behaviors:

• Stakeholder Partnership: 
  • Ability to establish and maintain relationships with project team members
  • Ability to influence project team, internal, and/or external stakeholders
  • Ability to understand project stakeholder needs, interests, and influence for project success
• Judgment:
  • Ability to practically apply concepts and business rules to ensure predictable, consistent, and successful project delivery
  • Ability to analyze the situation and leverage team to define an executable plan to meet project goals
• Team Leadership:
  • Ability to ensure team alignment on project goals, objectives and business outcomes
  • Ability to lead with support from project sponsor, when needed
• Accountability & Commitment:
  • Ability to meet project deadlines
  • Ability to identify project obstacles, proactively mitigate risks and escalate and resolve issues effectively
  • Ability to execute with high quality
• Learning Agility:
  • Ability to quickly grasps new concepts and translate to others
  • Ability to respond effectively to new information, situations and individuals
• Business Acumen:
  • Ability to gather and analyze information needed to improve satisfaction levels of clients
  • Ability to understand how project connects to broader company goals
• Problem Solving:
  • Ability to effectively identify and communicate project problems to stakeholders
  • Ability to proactively develop solutions to project challenges
  • Ability to drive project problems to closure
• Process adherence:
  • Ability to engage in project initiating activities such as identifying stakeholders, identifying project management approach, defining roles and responsibilities, etc.
  • Ability to practically apply project methodologies and practices to execute project, manage changes, and facilitate achievement of project deliverables on-time, within budget and with quality

Additional Skills/Knowledge: (Optional)

• Solid communication (oral and written) skills
• Strong attention to details
• Strong multi-tasking and organizational skills
• Adaptable to change
• Ability to balance workload to effectively meet deadlines

Travel Required: (If applicable)

• N/A

180 day accomplishments (Required for Executive level roles, optional for other roles)

• N/A

Preferred Qualifications: (Optional)

• Basic understanding of Java code.
• SalesForce CRM experience
• Experience in banking, financial services, payments, and/or software industries desired

Physical Requirements: (If applicable)

• N/A

Work Environment: (If applicable)

• N/A

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.