The Cisco Cloud Control team is building the foundational platform that brings Cisco’s cloud-managed and controller-based products together into a unified customer experience. Cisco Cloud Control is redefining how customers operate, monitor, and defend critical IT infrastructure across networking, security, compute, observability, and collaboration. The team is focused on simplifying customer operations, reducing onboarding friction, and creating a consistent platform experience across the Cisco portfolio. As part of this charter, the team is also advancing AgenticOps capabilities that use AI, automation, MCP-based integrations, and agentic workflows to make IT operations more proactive, intelligent, and efficient.
Your Impact
As a Senior Technical Marketing Engineer, you will work closely with strategic customers, product management, engineering, customer success, sales, and field teams to shape how Cisco Cloud Control is positioned, adopted, and scaled with customers. This role sits at the intersection of product strategy, technical execution, customer engagement, and next-generation AI-enabled operations.
You will help define and drive the technical marketing strategy for Cisco Cloud Control, with a strong focus on customer onboarding, product integrations, field readiness, and customer adoption.
You will:- Drive strategic customer engagement with lighthouse accounts, executive stakeholders, and design partners to validate Cisco Cloud Control use cases and influence platform direction.
- Build trusted technical relationships with customers and convert customer insights into roadmap influence, reference architectures, launch proof points, and executive-ready narratives.
- Translate customer operational challenges into product requirements, technical content, field guidance, and repeatable Cloud Control use cases.
- Partner with product and engineering teams to improve onboarding workflows, integration experiences, and cross-product consistency.
- Support early customer engagements, design partners, beta programs, and GA readiness activities.
- Work across Cisco product teams, including cloud-managed, SaaS, and on-premises platforms, to ensure a seamless Cisco Cloud Control experience.
- Identify adoption blockers, integration gaps, and customer experience issues, then drive them to closure with the right stakeholders.
- Enable sales, SEs, customer success, and partner teams with clear messaging, repeatable workflows, and hands-on technical knowledge.
- Represent the voice of the customer and the field in roadmap discussions, launch planning, and prioritization decisions.
Minimum Qualifications
- 8+ years of experience in technical marketing, product management, solutions engineering or a related technical customer-facing role.
- Strong understanding of cloud platforms, SaaS products, APIs, identity, authentication, and enterprise IT operations.
- Proven track record leading senior-level customer engagements, including executive briefings, strategic workshops, architecture discussions, and customer-driven product feedback loops.
- Ability to quickly learn complex technical products and explain them clearly to both technical and business audiences.
- Experience working with cross-functional teams across product management, engineering, sales, support, and customer success.
- Ability to create compelling technical content for both executive and deeply technical audiences.
- Strong communication skills, including presentations, demos, writing, and cross-functional influence.
- Strong knowledge of Cloud Operations, Enterprise Networking, Security, Observability, or Data Center infrastructure.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience
Preferred Qualifications:
- Experience with one or more of Cisco platforms such as Meraki, Catalyst Center, Catalyst SD-WAN, Nexus Dashboard, Intersight, ThousandEyes, Splunk, Secure Access, Collaboration Control Hub.
- Hands-on experience with MCP-based integrations, AI agents, agentic workflows, or AI-assisted operations.
- Familiarity with customer onboarding workflows, tenant/org management, admin roles, API integrations, and enterprise identity models.
- Experience working with enterprise customers and field teams to diagnose adoption barriers and drive platform improvements.
- Strong sense of ownership, urgency, and customer empathy, with the ability to operate effectively in a fast-moving environment.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Disclaimer
To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:
- be in direct response to an application you have submitted through the company career site
- begin with screening or an interview
- originate from a Cisco email address, and
- be conducted across email, phone, or WebEx
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If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.
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