Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.
About FYB
FYB Pty Ltd is an innovative and growing company that specializes in implementing EDRMS (Electronic Document Records Management System) and ECM solutions for our clients. We have an outstanding track record of providing the best support and customer service, with a dedicated Service Desk that offers ongoing assistance to our clients. Our strength lies in providing a total solution.
Our highly motivated team is committed to providing excellent customer service, ensuring that we meet our client's needs. We believe in a personal yet professional approach to our work and focus on helping clients address their information challenges with our innovative solutions, accelerating their information governance into the future. At FYB, we take pride in carefully selecting team members not only for their IT knowledge but also for their commitment to customer service excellence.
KEY RESPONSIBILITIES
- Follow process and ensure all work undertaken for clients is appropriately handled
- Procedurise and document work undertaken
- Liaise with customer ICT departments for technical environment(s) for system solutions
- Develop solution designs for electronic information and document management solutions, including scanning solutions according to best practice and legislative and business requirements
- Develop workflow solution designs for business processes and procedures and provide advice/consultancy on improvements where required for clients and according to best practice and legislative and business requirements and providing suitable documentation
- Review and analyse technical documentation created by software providers where required
IMPLEMENTATION OF BUSINESS SYSTEMS
FYB implements a number of solutions to provide clients a total Information Governance solution, these systems include.
- OpenText Content Manager
- OpenText Voltage Fusion
- EzeScan
- Digitus InMailX
- Archive360
The following requirements refer to the above systems.
- Liaise with business users to understand their information and records management requirements
- Install and configure solutions to meet client requirements and according to best practice and legislative requirements
- Carrying out Data Migration activities for relevant solutions
- Facilitate User Acceptance User Testing including the collation and documentation of results and resolution of issues that arise
- Develop and prepare systems documentation as required
PROJECT TEAM RESPONSIBILITIES
- Communicate, co-ordinate and liaise with project members and other respondents to meet deadlines as outlined in the project plan
- Contribute to Project Management via updating tasks within our online Project Management Platform
- Plan, organize and execute tasks required to resolve system issues and problems
- Provide regular progress reports to the designated Project Manager
- Identify and resolve any delivery and/or implementation issues
- Participate in Post Implementation Reviews
PERSONAL DEVELOPMENT
- Maintain and upgrade your skills as required
- Continually review work practices and make improvements where possible
- Undertake professional training as required
- Contribute to the maintenance and development of procedural documentation needed to perform FYB activities
SKILLS AND EXPERIENCE
This is an entry level position, however experience within the I.T. industry, and or Information Governance and Management area is required:
- 2+ Years in I.T. in technical role/capacity
- I.T. Qualifications from Certificate IV and above
- Microsoft AZ900 certified
- Comfortability with using Microsoft Excel formulas
- Willing to learn
If you have any skills with any of the noted listed systems, please ensure to reference this in your application. However, this is not a requirement for the role and internal training can be organised accordingly
PERSONAL ATTRIBUTES/COMPETENCIES
- Ability to work with people (at all levels), including internal and external clients
- Available if required to carry out some weekend work for system upgrade Projects
- Time in lieu days provided for weekend work and specific weekends can be reserved where events are scheduled (e.g. birthdays, anniversaries, family gathering, etc) and you are unavailable for weekend work
- Ability to multi-task and move quickly from task to task
- Ability to work calmly under pressure and to meet deadlines
- Hardworking and takes responsibility for the performance of their own work
- Continually strives for excellence at all times
- Willingness to learn and continually develop their own personal skills
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Top Skills
What We Do
Banyan Software provides the best permanent home for successful enterprise software businesses, their employees, and customers to preserve the legacy of founders, while helping grow the business into the future.
We are on a mission to acquire, build and grow great software businesses that have dominant positions in niche markets all over the world. Today Banyan has over 750 employees throughout the US, Canada, UK, Europe, Australia and New Zealand. Founded in 2016 with permanent capital to preserve the legacy of founders, Banyan focuses on a buy, hold and grow for life strategy. For more information on Banyan Software, Inc. visit: http://www.banyansoftware.com
What We Look For:
- Great enterprise software businesses that have dominant positions in niche markets
- We work with owners who are thinking about an exit today or further down the road
- We are flexible and can be creative when we find a business that is a good fit
- The businesses in the Banyan family all share a similar profile:
- Annual revenues in excess of $2M-$30M
- A high percentage of recurring revenue
- Positive operating margins and cash flow
- High customer retention and satisfaction
- Happy and committed employees
