Technical Specialist - Identity and Access Management (IAM) Provisioning Services

We are seeking a highly motivated and experienced Technical Specialist to join our Identity & Access Management (IAM) Single Sign-On (SSO) and Lightweight Directory Access Protocol (LDAP) Provisioning services team. The successful candidate will be a key contributor to the team, responsible for ensuring the robust and efficient delivery of IAM SSO and LDAP provisioning services. This role demands a strong understanding of functional requirements, meticulous testing, and effective deployment practices, operating within a global team environment.

• Proactively engage with stakeholders to gather, analyze, and document functional requirements for services under the team's responsibility.
• Translate business needs into clear, concise, and comprehensive Business Requirements Documents (BRDs).

• Develop detailed test plans and test cases to ensure comprehensive coverage of functional requirements.
• Execute functional testing, analyze results, and report defects in a timely manner.
• Collaborate with development teams to ensure issues are resolved effectively.

• Coordinate and perform application deployments for IAM SSO and LDAP provisioning services.
• Conduct thorough post-deployment checkouts to verify successful implementation and service stability.

• Provide ad-hoc support during out-of-office hours and weekends as required, given that most production changes occur outside standard business hours.
• Participate in a rotational schedule for weekend service health checks, typically once or twice a month.

• Work closely with global team members, fostering strong collaborative relationships across different time zones.
• Communicate effectively with technical and non-technical stakeholders regarding requirements, progress, and issues.

• 8-10 years of overall Information Technology (IT) experience.
• Minimum of 3 years of dedicated experience in the Identity & Access Management (IAM) domain.

• Basic proficiency with UNIX/Linux terminal commands, including performing system diagnostics and restarting services.
• Understanding of build, deployment, orchestration, and monitoring of containerized applications on Red Hat OpenShift platform will be a huge plus.
• Experience in automating infrastructure tasks using Ansible and Jenkins will be a huge plus.
• Understanding of middleware technologies such as IHS (IBM HTTP Server) and WASND (WebSphere Application Server Network Deployment) will be a plus.
• Familiarity with project and task management tools such as JIRA.
• Experience with Change Management processes especially using Service Now.
• Proficiency in documentation and collaboration platforms like Confluence.
• Experience with monitoring tools such as Splunk and AppDynamics is a significant advantage.

• Excellent written and verbal communication skills, essential for working with global teams and diverse stakeholders.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a distributed team.
• Adaptability and willingness to provide support during non-standard working hours when necessary.

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.

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