Company Overview
Group/Division
Job Description/Preferred Qualifications
Tech Support Engineers (TSE) independently respond to issues where first-line product support has been unable to fix problems in malfunctioning equipment. TSEs work on more difficult problems requiring in-depth system knowledge and understanding of operating principles. TSE’s exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. If a deeper technical understanding is required, a TSE consults with other engineering teams and hosts meetings to figure out the best course of action. Lastly, TSE’s document problem-solving processes and technical findings to generate reports including postmortem.
- Reporting design, reliability, and maintenance problems to the appropriate engineering or manufacturing organization.
- Detailing system problems and working with Service Organization Sustaining Engineering on Continuous Improvement Project (CIP) opportunities.
- Training of KLA and personnel.
- Support creating the VFI (Virtual FRU Identifier)
- Develop and detail new procedures and Best Known Methods (BKMs).
- Develop written procedures and training material.
- Act as Technical Support representative for new product development.
- Installation of new systems or upgrade of existing ones.
- Experience in system-level equipment such as mechanical, electrical and metrology process troubleshooting
- Travel up to 40%
Minimum Qualifications
Master's Level Degree and 2 years related work experience; Bachelor's Level Degree and related work experience of 5 years
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
