At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewThe Motorola Solutions Global Education Organization is responsible for creating innovative training strategies, as well as the design, development, and delivery of technical and end user training content across the company’s solutions/product portfolio. Our training services address the educational needs of our Motorola Solutions customers, partners and employees, enabling each group to be more efficient, effective, as well as ensure established business and operational outcomes are met.
Job Description
Note: This position is qualified for remote work but will have time spent in the Schaumburg, IL, Fort Lauderdale, FL areas, and at customer locations across North America with 50% + of travel.
Overview:
This dynamic role will be responsible for delivering North America (NA) technical training classes for customers, partners, and employees. The person filling this role will primarily provide detailed technical, administration, and end user instruction on the ASTRO25 Infrastructure, Subscriber Radios, and the Motorola Solutions Ecosystem. They will also provide training recommendations with the Training Consultants during customer planning meetings.
The successful candidate will closely work with NA Training Consultants, Account Managers, Customer Service Managers, and Project Managers as well as other teams to provide comprehensive training delivery to ensure the highest level of knowledge transfer to the students. The driving goal of a Technical Trainer is to ensure training delivery is provided to the customer so that they are equipped to use, operate, and maintain their Motorola Solutions products and solutions in the most effective and efficient way, driving customer satisfaction and strong customer relationships.
Key responsibilities include: training delivery, development, administration, planning, and execution of training events, including testing and maintaining a lab environment.
This position requires someone who is independent, demonstrates strong technical and instructional skills, is detail-oriented, is adept at multitasking, and willing to travel to customer locations. This position will work both independently and in team environments. The position requires someone who can prioritize the work to ensure accurate and timely execution of deliverables. A thirst for knowledge is essential.
Qualifications:
High School diploma or equivalent
3+ years of technical experience with ASTRO/P25 communication systems
Strong knowledge of P25 Systems Integration
5+ years of practical technical experience
3+ years of technical training experience
Working knowledge of networking, PCs, and Operating Systems
Willing to travel approximately 50%
Self motivated in both team and solo environments
Excellent written and oral communication skills
Committed to accuracy and high standards
Adept at building strong relationships internally and externally
Ability to scope effort and coordinate work to meet internal, external, and project timelines
Customer Service focused
Practical and verifiable technical experience with Dispatch Console Sites, RF Sites, Key Management Facility & Encryption in P25 Public Safety Communications Systems
Ability to act independently to uncover and resolve problems
Understanding of the how elements form a solution
Research and operate cross-functionally to learn new ideas for innovation
Keep current with developments in the field of technology & training and consider/recommend their application to key initiatives
Consult with management and peers
Associates degree in Adult Education Networking, or similar is preferred
Working knowledge of voice communications systems, with a focus on VoIP Dispatch Console, LMR and PBX technology
Working knowledge and experience with P25 Communications Systems and subscribers
Training Certification or Training Development Experience
System Management experience in IP Based Dispatch Consoles
Working knowledge of Visio, MS Office, and Google Suite
Target Base Salary Range: $90,000 - $105,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-AB1 #LI-REMOTE
Basic Requirements
High School diploma
3+ years of technical experience with communication systems or similar technical experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel RequirementsOver 50%
Relocation ProvidedDomestic
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
