About Lokal
In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online. This spark became Lokal. Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising.
Today, Lokal is a house of focused apps, many products, one mission:
to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they’ve always deserved.
We now operate dozens of live apps across categories like:
- Edutainment & Skill Learning – practical skills and learning in regional languages (GyanTV)
- Matrimonial Matchmaking – hyperlocal, compatibility-first partner search (Lokal Matrimony)
- Agri Consulting – farmer-first advisory in local languages (AgriLokal)
- Local Jobs – blue- and grey-collar opportunities close to home (Lokal Jobs, Sahi Jobs)
- Social & Community – Place to find & post social updates (Lokal app)
- Emotional Well-being & Peer Support – safe spaces to talk and feel heard (Dostt & Eaze)
- Astrology & Guidance – instant access to trusted Astrologers via chat and voice (AstroLokal)
- Advisory Services – early bets in legal help, financial guidance, career counselling, and more
Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we’ve built, they don’t wade through clutter; they get a straight line to what they came for.
This is the story new teammates walk into:
a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre — access changes lives.
We ship fast. We learn fast. We build for Bharat.
We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital.
Role Overview:
We are hiring for our sister app - Dostt , an audio and video platform. Currently, we operate in Tamil. As we expand rapidly, we are seeing significant growth.
We are looking for a motivated and results-driven Tele Caller to join our team. The Tele Caller will be responsible for making outbound calls to potential leads, understanding their needs, and offering suitable services & onboarding them to the platform. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to handle rejections professionally.
Key Responsibilities:
- Make outbound calls to potential and existing hosts/partners.
- Onboard and train new hosts as per platform guidelines.
- Assist users with profile completion, onboarding steps, and activation.
- Follow up on pending onboarding and verification activities.
- Engage with existing hosts to improve platform activity and retention.
- Contact inactive users and work towards reactivation.
- Educate hosts about platform features, policies, incentives, and opportunities.
- Resolve basic host concerns and coordinate escalations with internal teams.
- Maintain detailed records of calls, follow-ups, onboarding status, and escalations.
- Achieve daily/weekly/monthly operational and productivity targets.
- Ensure professional communication and positive host experience during interactions.
- Stay updated with platform processes, operational changes, and promotional activities.
Requirements
- Bachelor’s degree preferred.
- Proven experience as a Telecaller, Customer Support Executive, Retention Executive, or in a similar role.
- Excellent verbal communication skills in Kannada/Telugu/Malayalam/Tamil/Hindi (Read, Write & Speak preferred).
- Strong listening, persuasion, and objection-handling skills.
- Ability to handle repetitive follow-ups and target-based work environments.
- Comfortable handling host rejection and difficult conversations professionally.
- Basic knowledge of computer operations, CRM tools, Google Sheets, and Excel.
- Ability to work independently in a remote setup.
- Positive attitude and ability to work collaboratively within teams.
Why Join Us?
We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.
