Bring your operations leadership to a role where accuracy, controls, and client outcomes matter every day. You will lead a team supporting pooled investment vehicles and help deliver consistent, high-quality servicing across the custody lifecycle. You will partner closely with peers and stakeholders to resolve exceptions quickly and reduce operational risk. If you enjoy improving processes and developing people, this role offers a strong platform to grow your impact.
As a Supervisor, Managed Funds Operations in Managed Funds Operations, you lead day-to-day custody operations supporting managed funds and other pooled investment vehicles. You help ensure transactions are processed accurately, on time, and with strong controls, while developing a team of operations professionals. You collaborate with partners to deliver responsive client servicing and continuous process improvement.
Job responsibilities
- Lead daily team execution of custody processing activities, including settlement, asset servicing, income processing, tax processing, reconciliations, and related servicing tasks
- Monitor work queues, allocate tasks, and balance capacity to maintain coverage during peak volumes, absences, and holidays
- Review and authorize transactions and adjustments within approved authority limits and control procedures
- Investigate and resolve exceptions, breaks, fails, and client inquiries within agreed timelines
- Maintain accurate processing and escalation routines aligned to documented procedures and service level agreements (SLAs)
- Identify, escalate, and help remediate operational risks, control gaps, and recurring processing issues
- Support internal audits, risk reviews, and regulatory examinations by preparing clear evidence and timely responses
- Drive disciplined reconciliation practices, including timely clearance of aged or outstanding items
- Partner with client service, relationship management, and operations stakeholders to deliver a consistent client experience
- Contribute to process improvement through standardization, automation ideas, and support for change initiatives, enhancements, or migrations
Required qualifications, capabilities and skills
- Bachelor’s degree in Finance, Accounting, Business, or a related field (or equivalent practical experience)
- 4 years of experience in custody, fund operations, securities services operations, or a related financial operations environment
- 1 year of experience leading, coaching, or coordinating work for a team in an operations setting
- Knowledge of custody operating processes, including settlement, corporate actions, income processing, and reconciliations
- Understanding of managed fund and pooled investment vehicle structures and operational requirements
- Demonstrated risk and control mindset, including the ability to follow procedures, identify issues, and escalate appropriately
- Strong attention to detail and ability to meet deadlines in a high-volume environment
- Clear written and verbal communication skills to handle stakeholder coordination and client-related inquiries
Preferred qualifications, capabilities and skills
- Experience using industry messaging and processing platforms (e.g., SWIFT) and custody or sub-custody platforms
- Familiarity with regulatory requirements relevant to custody services and managed funds within the applicable jurisdiction(s)
- Professional certifications in investment operations or securities-related fields
- Experience supporting process improvement initiatives, including automation and standardization
- Experience monitoring service quality measures and implementing corrective actions
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
