The Training & Quality Manager develops training programs, oversees quality assurance, leads continuous improvement initiatives, and collaborates with teams to meet client needs.
Training & Quality Manager
Position Overview:
The Training & Quality Manager at DATAMARK, Inc. is responsible for ensuring that all training and quality standards meet project requirements and client expectations. This role leads the development, implementation, and management of training programs while also overseeing the quality assurance processes across back office operations. The Training & Quality Manager plays a crucial role in fostering a culture of continuous improvement and operational excellence within the organization.
As a leader, you will work collaboratively with cross-functional teams to align training initiatives with organizational goals and ensure that all quality metrics are met effectively.
Key Responsibilities:- Develop and implement comprehensive training programs based on project specifications and client needs.
- Manage and oversee the quality assurance process to ensure alignment with industry standards and customer satisfaction.
- Lead continuous improvement initiatives using methodologies such as Six Sigma to enhance service delivery and operational excellence.
- Conduct regular assessments and audits of training effectiveness and quality control processes.
- Collaborate with department heads to identify training needs and facilitate workshops and training sessions.
- Establish and maintain effective communication with clients to assess their training and quality assurance needs.
- Mentor and lead the training and quality team, fostering a positive and productive work environment.
RequirementsQualifications:
- Education:
- Bachelor’s degree in Business Administration, Education, or a related field.
- Experience:
- 8+ years of relevant experience in training, quality assurance, or related fields, including at least 3 years in a managerial role.
- Certifications:
- Six Sigma certification (Green or Black Belt) preferred.
- Train-the-Trainer certification or equivalent experience in training and development.
- Skills:
- Strong knowledge of quality assurance methodologies and tools.
- Proficient in Microsoft Office and training software applications.
- Excellent facilitation, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to build relationships and communicate effectively at all levels of the organization.
- Detail-oriented with exceptional organizational skills.
- Office-based position with occasional travel for client meetings and training sessions.
- Flexible work hours may be required to accommodate training schedules.
Benefits
PF, Gratuity, Mediclaim, etc.,
DATAMARK, Inc. Chennai, Tamil Nadu, IND Office
Nungambakkam High Road, Nungambakkam, Chennai, Tamil Nadu, India, 600034
Similar Jobs
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Manage software and platform releases across the UK, ensuring operational integrity and stakeholder alignment. Oversee deployment through CI/CD pipelines, communication with teams, incident management, risk compliance, and continuous improvement processes.
Top Skills:
CheckmarxoneCloudflareDataprocGCPGkeGrafanaHarnessHashicorp VaultHelmKafkaKeycloakKongKubernetesOpentelemetryPingPostgresPrometheusRedisTerraformWiz
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Manage software and platform releases, ensuring operational integrity and compliance. Lead CI/CD processes, improve release management, and facilitate cross-functional coordination for UK platforms.
Top Skills:
CheckmarxoneCloudflareDataprocGCPGkeGrafanaHashicorp VaultHelmKafkaKeycloakKong ApimKubernetesOpentelemetryPingPostgresPrometheusRedisTerraformWiz
Cloud • Fintech • Food • Information Technology • Software • Hospitality
The Senior HRIS Analyst will manage Workday configurations, improve HR processes, and liaise with teams for employee experience enhancements. Responsible for system efficiency and compliance, particularly in the Benefits module.
Top Skills:
Benefits ModuleWorkday Hcm
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
