The Revenue Cycle Representative - Training & Quality is responsible for delivering process training, monitoring quality standards, conducting audits, identifying skill gaps, and driving continuous improvement initiatives. The role ensures employees are well-trained, compliant with SOPs, and consistently meet productivity and quality expectations.
Key Responsibilities
Training Responsibilities
Conduct new hire induction and process training programs.
Deliver refresher training sessions for existing employees.
Prepare training materials, SOPs, job aids, and presentations.
Maintain training attendance, tracker, and certification records.
Identify training needs based on quality trends and operational feedback.
Quality Responsibilities
Perform quality audits as per defined sampling plans.
Evaluate transactions/processes against SOPs and client guidelines.
Share audit feedback with employees and team leads.
Analyze recurring errors and recommend corrective actions.
Participate in RCA (Root Cause Analysis) and CAPA activities.
Ensure compliance with internal and client quality standards.
Performance Improvement
Support underperforming employees through coaching plans.
Conduct one-on-one feedback sessions.
Monitor post-training effectiveness and improvement progress.
Recommend process improvements to enhance efficiency and accuracy.
Required Skills
Strong communication and presentation skills
Good analytical and reporting skills
Knowledge of quality tools and audit techniques
Ability to coach and mentor employees
Proficiency in MS Excel, PowerPoint, and reporting dashboards
Attention to detail and process-oriented mindset
Good stakeholder management skills
Experience Required
1 to 2 years in Training / Quality / role
3+ years of overall experience in RCM
Prior experience in RCM process preferred
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
