Unit Manager Business Excellence

Description and Requirements
Technical Skills
Must be:-
• Ability to assess AI/automation opportunities from a business/process lens, including feasibility, impact estimation, and prioritization of use cases
• Expertise in building, testing and deploying solutions using Microsoft Power Platform Tools (Power BI, Power Apps, Power Automate, Power Pages)
• Practical implementation exposure of VBA Macros and related RPA Tools
Good to have:-
• Lean Six Sigma Green Belt Certification, applied knowledge of Lean / Six Sigma methodologies, change management along with project execution experience.
• Excellent knowledge of MS Office, particularly MS Excel & PowerPoint.
• Training delivery skills on green belt level six sigma concepts.
• Good with analytical skills, estimation, calculating capacity, FTE requirement, predictive accuracy etc.
Functional Skills
• Total Experience required: 8 to 10 years.
• Possesses a blend of technical and functional expertise that enables them to design, develop, and manage solutions using Microsoft Power Platform tools
• Exposure to analyst or managerial roles with experience in guiding teams, mentoring junior resources, and driving delivery across multiple automation/AI initiatives
• Should have stakeholder management skills for collaboration, facilitation and influencing stakeholders.
• Must possess planning and analytical skills to facilitate and focus on continuous improvement and innovation within the organization.
• Must have good communication, interpersonal and project Management skills and be able to interact with senior leadership / business partners / customers, both locally and globally.
• Creating automated workflows using Power Automate
Process specific Skills
• Prior Knowledge and hands-on experience in Operations and / or enabling functions to detect and resolve gaps.
• Ability to create an encouraging and efficiency driven environment.
• Work well along with people of different functions, with different needs/requirements effectively.
• Ability to bridge business analysis and execution by translating opportunities into actionable automation solutions while coordinating with cross-functional teams
Soft skills
• Excellent listening, verbal, and written communication skills.
• Decision making ability.
• Result oriented, with strong negotiation and convincing skills.
• Ability to find creative and innovative solutions to business problems.
• Develop relationships with clients internal / External.
• Communicate effectively to identify needs and evaluate alternative business solutions.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
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