Description and Requirements
The Lead Pet Production Analyst responsibilities will include all activities associated with the support of the Pet suite of applications. The candidate will perform support, maintenance, release, and development of these applications to meet the needs of business while providing a world class customer experience.
Job Responsibilities:
- Track and help drive Problem investigations related to recent incidents which had business impact.
- Govern and assist with building regularly scheduled team Reports covering the team operations.
- Work with IT and business partners to communicate the status and track incidents arising from outages or batch abends. Communicate status of high-impact incidents to internal stakeholders.
- Leverage metrics and monitoring tools to identify trends and prevent production incidents.
- Act as a liaison between team delivery partners and other IT partners.
- Work with AD and business to identify improvement opportunities.
- Use problem-solving skills to assist in providing direction with troubleshooting and diagnosing application issues.
- Monitor for incident patterns and track remediation activities to reduce future occurrences.
- Learn usage of modern UI Tools for monitoring and customer experience.
- Perform bulk database updates to meet the needs of business.
- Assist AD teams with code analysis and user stories.
- Work extended hours and weekends during critical events impacting business or releases.
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
