Position Summary...
What you'll do...
About Team:
The Enterprise People Technology team supports the successful deployment and adoption of new People technology across the enterprise. As a Fortune #1 company, our work impacts millions of associates globally. We strive to continuously improve people technology and products to help managers and associates so they can focus on what matters most - supporting our customers and members. People Technology is one of the major segments of Walmart Global Tech’s Enterprise Business Services, which is invested in building a compact, robust organization that includes service operations and technology solutions for Finance, People, and the Associate Digital Experience.
The position will be responsible for Developing Contact Center solutions. Must be expert developer in Contact Center systems such as InContact, Genesys or other contact center solution. Position works in an Agile process to build and enhance the associate and customer contact journey. The position will be directly responsible for working with Product teams to understand requirements provided and convert them into solutions using InContact Scripting. Primary responsibility will be development of inContact scripts, but you will on occasion be responsible for building needed Java services and integrate them into InContact for self-serve platforms. The position requires complex InContact scripting and development for many different areas in a fast-paced environment.
What you'll do:
- Develop Contact Center solutions InContact studio scripting and Java to provide world class Contact Center experience
- Maintain Contact Center systems
- Follow best practices in development Code Coverage, Testing, monitoring and alerting
What you'll bring:
- 3+ years of NICE inContact script development experience.
- 5+ years of Java development experience. Proficiency in Java debugging and maintenance of services needed to support NICE inContact Self-Service.
- Expert in InContact script development. Capable of independent development, debugging and maintenance of complex IVRs including with multiple services.
- Java debugging and maintenance of services needed to support InContact Self-Service
- Expert in the Contact Center systems
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Requirement And Scoping Analysis:
Requires knowledge of:
Risk analysis methodologies; Cost Analysis; Business objectives; Classification of requirements; Domain Knowledge; User stories concepts; Functional / Non-Functional Requirements; Scoping and Estimation
To explore relevant products/solutions from an existing repertoire, which can address business/technical needs. Assess gaps/ updates/ modifications between the customer/business expectations and the existing product/solutions (in case of agile methodology, for the iteration). Classify the requirements into applicable types (For example - Functional/Non-Functional, Derived/Imposed/Emergent etc.). Anticipate the solution risks / issues during requirements gathering phase, inform relevant stakeholders and recommend corrective steps. Contribute to the creation of user stories for component/application/complex (For agile methodology).
Solution Design:
Requires knowledge of:
Software architecture; Distributed systems; Scalability; Design patterns; Disaster Recovery; Tech Stacks; Minimum Viable Product- MVP; Non-Functional Requirements; Detailed Design
To assist in design of solutions such that the processes / applications work in tandem for specific components/modules of a product. Evaluate trade-offs while designing a component based on the business requirements. Assist in conversion of HLD (High Level Design) to create detailed design using mock screens, pseudo codes and detailed functional logic of the modules for specific modules / components of a product.
Coding:
Requires knowledge of:
Coding standards and guidelines; Coding languages (E.g. JavaScript, Python, C# etc.), frameworks(E.g. ActiveX,.Net, Cocoa, Android application framework etc.), tools(E.g. Monday.com, Linx, Embold etc.) and Platforms (E.g. Microsoft Azure, Apple IOS etc.);Quality, Safety and Security (PCI etc.) standards; Emerging tools and technologies; Telemetry; CI / CD; Code Management Tools; SDLC; Secure SDL frameworks and tools
To create/configure simple, testable, maintainable code for entire component/application and ensure the components are meeting business/technical requirements, non-functional requirements, low-maintainability, high-availability and high-scalability needs. Assist in the selection of appropriate languages (E.g., JavaScript, Python, C# etc.), development standards and tools (E.g., Monday.com, Linx, Embold etc.) for software coding/configuration. Take initiative to learn the fundamentals of different coding languages and frameworks that would be useful for future scope of work. Build scripts for automation of repetitive and routine tasks in CI/CD (Continuous Integration/Continuous Delivery), Testing or any other process (as applicable). Implement telemetry features as required independently. Ensure security policy requirements are properly applied to components/application during code development/configuration.
Testing:
Requires knowledge of:
Test case preparation; Test Objectives; Test Strategy; Test types; Test tools (E.g. - Automation - Selenium, Agile - Jira, Mobile - Eggplant etc.); Test Environment; Root cause analysis; Code Coverage; Test Coverage.
To map the customer requirements in to test objectives. Identify and create test cases for the component/module. Execute test cases to test the code and detect errors and defects for the entire component. Execute distinct types of testing using appropriate testing tools based on the testing needs.
Program Monitoring:
Requires knowledge of:
Program metrics; Program Reporting, logging tools and processes; Continuous Integration/Continuous Deployment (CICD)
To ensure adherence to the project against approved milestones and timelines.
Defect Management and Troubleshooting:
Requires knowledge of:
Defect life-cycle process, defect tracking tools and methodologies; Defect reporting; Regression testing; Root cause analysis; Root cause corrective action.
To track and analyze defects for the component/ module and carry out regression testing to fix defects in all instances of code changes. Analyze defects from past projects/solutions to avoid recurrence of similar defects. Troubleshoot performance and availability bottlenecks for the application.
DevOps Orientation:
Requires knowledge of:
Different operating systems; Software maintenance tools and techniques; Application monitoring tools and techniques; Debugging tools; Mock screen; Pseudocodes; Reverse Engineering; Traceability matrix; System performance, security, integration; Data migration and accessibility; Design Methodologies; Telemetry.
To conduct complex maintenance procedures for applications independently. Monitor and evaluate the performance of the application by tracking and analyzing appropriate metrics; Perform maintenance (corrective, adaptive, perfective) and re-engineering activities. Analyze application logs, maintenance activity data, performance data and provide analysis; Evaluate change requests to identify those which are valid and feasible.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Live our Values - Culture Champion - Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Live our Values - Servant Leadership - Is consistently humble, self-aware, honest, and transparent.
Embrace Change - Curiosity & Courage - Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Embrace Change - Digital Transformation & Change - Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Deliver for the Customer - Customer Focus - Delivers results while putting the customer first and applying an omni merchant mindset and the EDLP and EDLC business models to all plans.
Deliver for the Customer - Strategic Thinking - Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Focus on our Associates - Diversity, Equity & Inclusion - Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.
Focus on our Associates - Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Focus on our Associates - Talent Management - Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others' contributions and accomplishments.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00-$180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years’ experience in software engineering or related area.Option 2: 5 years’ experience in software engineering or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 1 year's experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America
Top Skills
What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
