WLAN Support Engineer - TAC

Job Description:

Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what’s next for you.

What you’ll do:

• Looking for 2+ years of experience in supporting Aruba Products and Customers
• Provide pre and post sales Design and consulting services to Aruba-HPE teams, customers and partners for various technologies and solutions.
• Provide Complete services lifecycle for the customers including Plan, Design, Implementation, Migration and Optimization
• Plan: Creating customer requirement document and business outcome plan
• Design: Creating high level and low-level design documents based on customer requirements
• Implementation: Preparing the installation plan includes Network implementation plan and Network ready for use plan
• Migration: Preparing migration including Method of Procedure and migration validation checks
• Optimization: Working on continuous improvement of network operations, uptime and security conformance.
• Ability to multitask and work independently when required, with little supervision or direction
• Excellent oral and written communication skills, presentation and interpersonal skills, and the ability to interface to senior levels of the customer organization
• Formulate action plans (technical and operational) for analysing and resolving reported issues.
• Simulate customer designs in lab.
• Participate in solution development and publications for knowledge base.
• Work effectively in a team environment including Aruba and Customer colleagues; QA, engineers, and field organizations.
• Required to travel to customer sites for consulting, training purposes, business reviews.
• Provide Quarterly Customer Review meetings, providing technical status and recommendations

What you need to bring:

• Bachelor degree in Computer Engineering or Electrical Engineering required.
• Minimum of three (2) years’ experience in customer-facing consulting and design experience required.
• Minimum of three (2) years’ experience with one or more of the following Aruba products;
• IAPs/Controllers, Airwave, ClearPass, Central, Aruba switches
• Knowledge of authentication protocols and servers required.
• Understanding & experience in configuring & troubleshooting VoIP protocols like SIP, SVP, H323 etc. required.
• Demonstrable experience identifying areas-of-opportunity for process improvement.
• Demonstrable experience in customer network design and implementation.

Preferred Qualifications:

• Technical and consulting experience supporting networking products and solutions with advanced expertise in network switching, routing and security highly desired.
  • Industry certifications like CCIE, CWNA, ACCP, ACMP, ACMX, ACDX and RHEL preferred.
  • Routing and switching protocols like BGP, OSPF, VXLAN, MSTP
  • Datacentre design experience preferred
  • Radius (authentication, Authorization, Attributes, CoA, Accounting, etc.)
  • SNMP based monitoring and AMON troubleshooting
  • Linux installations and troubleshooting skills
  • TACACS (Authentication, Authorization including per-command)
  • PKI (CA, Certs, Encryption, Trust, Client-side config)
  • Captive Portal (Redirects, Logins, Walled Garden)
  • Web Programming (PHP, HTML, JavaScript)
  • Cloud technologies (Docker, Kubernetes, AWS, Azure)
  • 802.1x (EAP-PEAP, EAP-TLS, Supplicant config, Server trust, wired/wireless differences)
  • Network Device AAA (Experience with AAA on different switches, WLAN controllers, VPN concentrators, integration with Radius solutions)
  • Policy Enforcement (ACLs, Firewalls, dACLs, web redirection, VLAN switching)
  • Windows Sysadmin (AD, DC, Domains/Groups, GPO)
  • LDAP (DB structure, user/computer objects/groups)
  • SQL (DB structure, filter creation), Strong knowledge of POSTGRES
  • API (XML, SOAP, REST, Python)
  • VPN (IPSEC, Policy, AAA)
  • NAC (Posture check, NAP, Policy Framework)
  • Networking (Routing, DNS, DHCP)
  • Load-Balancing (Web, DNS, and Radius LB)
  • Strong networking experience, with sound understanding of various L2 / L3 protocols
  • Strong understanding of wireless concepts

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

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