Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
Job Description
• Responsible for developing technical/User documentation and service procedures for customers and service engineers.
• Creates, develops, plans, writes, and edits User's Manual, Upgrade Procedure, Factory Automation Manual, Online Help, and Release Notes.
• Conducts interviews with various users and technical/engineering/product staff to gather data for documentation. Interfaces with functional organizations to develop content for the procedures. Researches and converts technical information into manual and/or web-based documents for non-technical and technical users. Conducts review meetings and discussions independently with engineering and technical staff.
• Support testing and validation of new procedures and methods. Improves steps and develop new content if needed.
• Follows documentation best practices, formats and templates. Learns new software, tools and techniques for high quality documentation. Produces products that conform to the company documentation and quality assurance standards. Recommends formats responsive to technical and customer requirements.
• Exerts good project management skills on the assigned projects, conducts reviews with stakeholders, provides regular updates to the stakeholders and functional groups; assesses risks and actions; assesses efforts, time and resource requirements; resourceful to drive actions or seek actions; maintains action trackers and project documentation.
• Involves stakeholders from various departments and assess the need to update documentation. Monitors the errors, mistakes, changes requested and implements the changes in the documentation quickly.
• Strives to develop and maintain high technical skills. Participates in technical activities to maintain technical skills on the assigned product.
• Independently makes decisions with minimal or no support from direct or indirect managers, leverages people from functional groups, subject matter experts and stakeholders to drive collective decisions.
• Works efficiently and effectively in matrix environment with multiple direct and indirect managers. Comfortably execute to expectations of multiple stakeholders with conflicting requirements and drive consensus, boundaries and clarity where needed.
• Uses standard error-free English understood across the world. Displays high proficiency in English writing for technical and non-technical audiences. Translates complex content of procedure/documents to a level and language most appropriate to the target audience. Applies other writing best practices to produce high quality, easy to understand documents/procedures.
Minimum Qualifications
Bachelors/Masters in Engineering/Physics/Mathematics
* Excellent communication skills
* 5-8 years of prior experience with product documentation (HW service procedures) with a multinational company
* Strong skills/proficiency in using MS Word and Oxygen XML documentation editors. Knowledge about other industry standards, software or tools for documentation will be a plus.
* Demonstration of strong project management skills in a complex matrix environment with multiple stakeholders/managers. Ability to track tasks, actions and provide regular updates. Ability to create and maintain tasks and documentation trackers. Good MS Excel skills required.
• Flexibility to adjust in work times to work with remote and local teams, ability to work with stakeholders across different geographies, able to conduct online meetings in different time zones and work comfortably with members of team from different cultures.
• Open to supporting any technical or project assignment assigned by management when needed and flexibility to travel when required for business.
• Applicant must demonstrate a very high level of motivation, openness, flexibility and willingness to push own boundaries for development into a complimentary role such as trainer or any similar technical role, if required.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
