Serve as the first point of contact for customers, partners, and consultants. Research, troubleshoot, replicate, and test product issues; track incidents and provide resolution updates. Collaborate with Development, QA, and Consulting Services, occasionally support AI-related initiatives, and participate in a weekend rotation for 24/7 emergencies.

Manage enterprise customer relationships to drive product adoption, usage, retention, satisfaction, and expansion. Serve as a strategic advisor, establish customer goals and KPIs, conduct executive business reviews, identify upsell opportunities, manage escalations, and advocate for customer needs internally. The role also includes customer training, cross-functional collaboration, and occasional travel for customer engagements.