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Top Customer Success & Experience Jobs in Chennai, TN
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Lead and develop a Customer Care team for the Kitchen campaign in Chennai, driving quality, productivity, CSAT, SLA attainment, escalations resolution, coaching, training, and cross-functional process improvements for a SaaS restaurant platform.
Top Skills:
Ai-Enabled Support CapabilitiesCapacity PlanningCrm PlatformsKnowledge Management ToolsPosTicketing SystemsWorkforce Management
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Lead and develop team leads and customer care specialists supporting Toast Payroll & Tax. Drive operational excellence across KPIs (CSAT, SLA, quality), own escalations, partner with Product/Engineering/Operations, optimize processes and AI-assisted workflows, and manage change to improve customer experience and compliance in a fast-paced SaaS environment.
Top Skills:
Ai-Enabled ToolsCrm PlatformsReporting ToolsWorkforce Management Systems
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