Provide first-line technical customer support through email, troubleshoot Circle’s web, desktop, mobile, and branded applications, advise creators, escalate product feedback, identify support trends, and collaborate with engineering and design teams. The role requires expertise in Circle’s platform, strong communication, SaaS support experience, and availability to work remotely Tuesday through Saturday during 8:00 AM–5:00 PM IST.

Provide first-line technical support to Circle customers through email, troubleshoot web and mobile applications, advise creators, and resolve complex issues. Collaborate with engineering and design teams, escalate product feedback, identify support trends, and suggest proactive solutions. Work remotely with a global team using Notion, Slack, and Zendesk while supporting customers Tuesday through Saturday during assigned IST hours.