Leads an engineering support team and oversees multiple projects, managing headcount, resources, deliverables, schedules, budgets, risks, and costs. Coordinates with internal stakeholders, outsourced partners, and suppliers; escalates issues and ensures quality and timely execution. Responsibilities also include hiring, performance management, coaching, career development, process improvement, and cost reduction.

Leads enterprise transformation across Solutions Operations, focusing on zero-touch operations, process architecture, AI and automation, operational visibility, analytics, governance, and continuous improvement. Develops future-state operating models, dashboards, transformation roadmaps, and scalable global processes. Influences executive stakeholders across Operations, Finance, IT, Sales, Delivery, and business units while driving organizational change, capability development, and measurable business outcomes.

Supports customer project delivery for small, low-risk engagements under supervision. Responsibilities include project support, financial management, client and account team coordination, project team support, resource leadership in defined areas, performance feedback, and applying project management methods. Requires basic knowledge of project support, client relations, IT, accounting, effort tracking, and project management tools.