Teams at Ample Group

Provides front-line technical support in a retail store by handling customer queries involving mobile devices, laptops, and desktops. Troubleshoots hardware and software issues, resolves problems where possible, escalates unresolved cases, and delivers a customer-focused experience. Requires strong verbal and written communication, technical aptitude, self-direction, goal orientation, and availability to work weekends.

Provides front-end customer service and technical support in a retail store. Handles customer questions and issues involving mobile devices, laptops, and desktops; troubleshoots and resolves problems, escalates unresolved cases, and promotes customer satisfaction. Requires strong technical knowledge, communication skills, self-direction, goal orientation, and weekend availability.