Teams at athenahealth

Leads complex customer-facing technical implementations from discovery through post-go-live support. Responsibilities include project scoping, planning, stakeholder communication, risk management, data validation, SQL analysis, Python scripting, troubleshooting, documentation, and cross-functional coordination. The role manages multiple concurrent initiatives, drives process improvements, advises customers, and supports team mentoring in healthcare IT and EHR-related environments.

Investigate and resolve interface, data flow, and production issues for a healthcare interoperability network. The role analyzes logs and production data using SQL, communicates findings to internal teams and vendors, documents investigations, monitors support queues, assists with testing and root-cause analysis, and contributes to troubleshooting guides and workflow improvements. It also applies AI-enabled tools for incident summarization and log analysis while validating results against technical evidence and procedures.

Build, test, maintain, and support healthcare integrations and client interfaces. Manage high-volume technical implementation projects, coordinate requirements, resolve HL7 and connectivity issues, communicate risks and timelines, and collaborate with clients, vendors, and distributed internal teams. The role also supports process improvement, team performance monitoring, training, mentoring, and delegated people-management responsibilities.