Teams at athenahealth

Leads revenue cycle quality assurance, denial analysis, audits, root-cause investigations, corrective actions, and process improvements. Establishes quality metrics, conducts workflow audits, supports SOP adherence, coaches teams, facilitates calibrations, and partners with Operations, BPO, Product, and Service teams to reduce defects, rework, and cycle time. Uses data and AI-enabled tools to improve audit efficiency and operational outcomes.

Provides technical and production support for healthcare interoperability interfaces and workflows. Investigates incidents using logs, diagnostic outputs, SQL, and production data; communicates findings; coordinates with vendors; documents resolutions; monitors queues; supports testing and readiness activities; and contributes to root-cause prevention. The role also uses AI-assisted tools for incident summarization and log analysis while verifying results against technical evidence and procedures.

Supports end-to-end migration of patient and clinical data from source EHR systems into athenaOne. Responsibilities include data extraction, mapping, transformation, validation, SQL-based reconciliation, quality issue remediation, project tracking, client communication, troubleshooting, reporting, and process improvement. The role manages multiple concurrent import projects, collaborates with Product, Engineering, and Client Services, and helps train new team members on data import processes and tools.