Teams at athenahealth

Analyze and resolve complex healthcare revenue cycle issues, including follow-up, denials management, payment posting, and clinical workflows. Perform root cause analysis, recommend actions to BPO teams, lead workflow and assignment changes, serve as a subject matter expert and trainer, and partner with quality teams to identify training opportunities and improve outcomes.

Manage accounts receivable operations, including cash application, billing, collections, payment reconciliation, account adjustments, customer inquiries, and past-due account follow-up. Investigate discrepancies, maintain customer records, prepare collection reports, process bad-debt adjustments, and resolve complex collections issues. The role also supports recruiting, training, and motivating accounts receivable team members while ensuring accurate and timely payment processing.

Provides first-line customer support for athenahealth solutions, investigating and resolving issues involving scheduling, billing, EHR, claims, and US healthcare revenue cycle workflows. The role manages tickets, escalations, SLAs, documentation, customer communications, and follow-up while collaborating with internal teams. It also uses AI tools, contributes to support documentation and process improvements, validates changes, identifies recurring issues, and supports onboarding and knowledge sharing.