Teams at CSB Bank

Manage branch customer relationships, service requests, account documentation, KYC and CKYC submissions, regulatory compliance, customer acquisition, and portfolio growth. Conduct cold calls and below-the-line activities, cross-sell insurance and investment products, activate digital banking services, and meet acquisition, balance, usage, and service-level targets.

Manages credit administration for SME and Wholesale Banking, including preparation and verification of loan, sanction, and security documents. Ensures compliance with sanction terms, pre- and post-disbursement conditions, legal requirements, risk policies, and audit standards. Coordinates with Legal and business teams, resolves stakeholder queries, supports limit uploads and mortgage creation, maintains processing accuracy and turnaround times, and identifies process and risk improvements.

Independently manages and validates reconciliation activities, investigates exceptions, performs root cause analysis, resolves aged breaks, and reviews reconciliation certifications. The role monitors quality, service levels, controls, and exception ageing; challenges inadequate investigations; supports audits, regulatory reviews, risk assessments, and governance reporting; and identifies opportunities to automate and improve reconciliation processes.