Jobs at Five9

The Technical Support Engineer manages MACD operations, supports enterprise contact center environments, and ensures timely issue resolution while adhering to SLAs.

The Technical Support Engineer will provide customer support for contact center software, resolve technical issues, and understand omni channel communication technologies.

Design, develop, and maintain full-stack features across Core Applications. Contribute to architecture, implement front-end and back-end solutions, ensure service performance and security, participate in on-call rotation, troubleshoot issues, and mentor other engineers while collaborating with product, design, and QA teams.

The Technical Support Engineer provides customer support for cloud contact center software, troubleshooting technical issues, and implementing solutions for clients.

Develop and implement software solutions, utilizing front-end technologies and cloud platforms while collaborating with teams to enhance customer experiences.

The AI Applications Engineer II is responsible for administering and optimizing the Google Gemini Enterprise AI platform, enhancing user experience, and managing cloud infrastructure, security policies, and automating workflows while collaborating with various teams.

The Software Engineer II role involves developing high-performing services for a cloud-based contact center platform, participating in Agile Scrum, and troubleshooting complex systems while writing clean code and tests.

The DevOps Engineer will design and implement infrastructure as code, manage cloud infrastructure, develop CI/CD pipelines, and support voice service components.

Support product managers across CCaaS product lines by researching customer problems, assisting with AI-driven feature definition, writing PRDs and user stories, coordinating with engineering on Agile delivery, and participating in customer validation and launch activities.

The Senior Quality Engineer will lead CI/CD automation for the Cloud Test Platform, collaborate with teams to ensure product quality and support. Responsibilities include designing testing strategies, maintaining quality practices, and engaging in Agile processes.

The Software Engineer will develop scalable microservices focusing on API Gateway architecture, security, and performance while collaborating with cross-functional teams.

As a Solutions Engineer I, you'll implement Five9's cloud contact center solutions, configure tailored deployments, support user acceptance testing, and troubleshoot issues.

The DevOps Engineer I will design and automate distributed systems, enhance software delivery, monitor environments, and improve scalability and availability.

Manage New Product Introduction (NPI) within Salesforce CPQ, collaborate with cross-functional teams, and ensure compliance for product launches.

Seeking a Senior Certinia PSA Cloud Developer to lead development of PSA solutions using Salesforce and Certinia, guiding design and implementation for high-growth SaaS environments.

Develop scalable global voice platform, collaborate with teams, troubleshoot production issues, and implement software code using various technologies.

The Platform Engineer will manage deployment and configuration of Five9 software, providing consultative support and training to clients, focusing on customer satisfaction and effective communication.

The Senior Staff Cloud Platform Engineer leads technical initiatives in cloud platforms, focusing on architecture, reliability, and operational excellence. Responsibilities include mentoring engineers, driving platform design and implementation, and ensuring alignment with product vision.

The Site Reliability Engineer ensures systems reliability through automation, monitoring, and incident response, balancing software development with operational tasks.

The Senior Certinia PSA Cloud Developer will lead technical design and development of PSA solutions on Salesforce and Certinia, focusing on scalable solutions and collaborating with various business stakeholders.