Jobs at Five9

Design, build, and maintain enterprise integrations and automations using Workato across HR and business applications. Establish integration standards, reusable patterns, security practices, error handling, monitoring, and documentation. Troubleshoot complex production issues, optimize recipes, support systems including UKG Pro, Deel, Greenhouse, Degreed, and Replicon, and evaluate Workato AI capabilities. The role also leads technical discussions, mentors engineers, and collaborates with architects and global business technology teams.

Lead the architecture, implementation, administration, and migration of Five9’s Ironclad CLM platform from DocuSign CLM. Design workflows, templates, clause libraries, integrations with Salesforce and Salesforce CPQ, signature processes, APIs, governance, and reporting. Partner with Legal, Deal Desk, Sales Operations, Finance, and IT to deliver scalable contracting solutions, troubleshoot issues, manage change, train users, and mentor team members.

Design, automate, and operate large-scale distributed systems. Build tooling for availability, scalability, and efficiency. Partner with engineering teams on CI/CD, monitoring, incident management, and SRE practices; participate in on-call rotations.

Administer and support Coupa, Ramp, and other finance applications, including configuration, security, workflows, integrations, testing, reporting, data quality, documentation, user support, and vendor management. Partner with Finance, Procurement, Payroll, Sales Operations, Business Technology, and InfoSec to translate requirements into solutions and improve finance processes through automation and AI.

Operate and engineer large-scale network infrastructure in a 24/7 SaaS environment. Design network automation, CI/CD, GitOps, Infrastructure-as-Code, SDN, Kubernetes networking, telemetry, validation, and security-as-code solutions. Manage overlays, routing, firewalls, load balancers, and hybrid network fabrics while serving as a Tier 4 technical authority. Lead troubleshooting, design reviews, documentation standards, mentoring, and cross-functional engineering initiatives.

Design, build, and scale enterprise integrations and automations using Workato. Establish integration standards, reusable patterns, security practices, error handling, monitoring, and documentation. Support business application integrations, troubleshoot production issues, optimize performance and costs, and evaluate Workato AI capabilities. Lead architecture discussions, collaborate with stakeholders, mentor engineers, and contribute to integration strategy across a distributed global team.

Administer and support Coupa, Ramp, and other finance applications across procurement, expenses, travel, taxation, compensation, billing, and financial planning. Configure workflows, security, integrations, reports, and dashboards; manage testing, releases, data quality, documentation, user support, and vendor relationships. Partner with Finance, Procurement, Payroll, Sales Operations, Technology, and InfoSec while identifying AI automation opportunities.

Designs and operates large-scale network automation and infrastructure-as-code platforms in a 24/7 SaaS environment. Responsibilities include building CI/CD pipelines, Network-as-Code and GitOps workflows, SDN and Kubernetes networking, routing and overlay infrastructure, automated security policies, telemetry, validation, and remediation. Serves as a senior technical authority for complex network issues while leading engineering standards, design reviews, mentoring, and cross-functional initiatives.

Designs and operates large-scale network infrastructure in a 24/7 SaaS environment. Leads Network-as-Code, GitOps, CI/CD, infrastructure automation, Kubernetes and SDN networking, routing, security policy, load balancing, telemetry, and automated validation. Serves as a Tier 4 technical authority for complex network issues, drives resilient multi-region deployments, mentors engineers, and leads cross-functional architecture initiatives.