Jobs at Five9

The Senior Quality Engineer will implement Cloud Test Platform CI/CD automation, develop code test scenarios, and collaborate with teams to ensure product quality.

Design, develop, and deploy cloud-native full-stack services. Implement front-end features with Angular and responsive UI, build backend services in C#/.NET Core, work with relational and NoSQL databases, apply event-driven patterns, ensure authentication/authorization, write unit tests, use Git and Azure DevOps, and collaborate in Agile/Scrum teams while leveraging cloud platforms (GCP/Azure/AWS).

Design, implement, and automate large-scale distributed systems; build tooling to improve availability, scalability, latency, and efficiency; collaborate with engineering teams on CI/CD, monitoring, incident management, and SRE practices; participate in on-call rotation.

Seeking a Senior Certinia PSA Cloud Developer to lead development of PSA solutions using Salesforce and Certinia, guiding design and implementation for high-growth SaaS environments.

The Technical Support Engineer manages MACD operations, supports enterprise contact center environments, and ensures timely issue resolution while adhering to SLAs.

Design, implement, and automate large-scale distributed systems; build tooling and IaC for availability, scalability, and efficiency; monitor production, improve incident response and SRE practices; participate in on-call rotation and collaborate with engineering teams to deliver high-quality software.

The DevOps Engineer will design and implement infrastructure as code, manage cloud infrastructure, develop CI/CD pipelines, and support voice service components.

Support product managers across CCaaS product lines by researching customer problems, assisting with AI-driven feature definition, writing PRDs and user stories, coordinating with engineering on Agile delivery, and participating in customer validation and launch activities.

Provide product support for Five9 cloud contact center customers: troubleshoot logs, SQL, IIS, networking, and APIs; work with contact-center platforms (Cisco, Amazon Connect, Genesys, etc.); implement solutions consultatively and ensure excellent customer care.

Design, automate, and operate large-scale distributed systems. Build tooling for availability, scalability, and efficiency. Partner with engineering teams on CI/CD, monitoring, incident management, and SRE practices; participate in on-call rotations.

The Senior Certinia PSA Cloud Developer will lead technical design and development of PSA solutions on Salesforce and Certinia, focusing on scalable solutions and collaborating with various business stakeholders.