Jobs at Five9

Design, automate, and operate large-scale distributed systems. Build tooling for availability, scalability, and efficiency. Partner with engineering teams on CI/CD, monitoring, incident management, and SRE practices; participate in on-call rotations.

The Senior Quality Engineer will implement Cloud Test Platform CI/CD automation, develop code test scenarios, and collaborate with teams to ensure product quality.

Design, develop, and deploy cloud-native full-stack services. Implement front-end features with Angular and responsive UI, build backend services in C#/.NET Core, work with relational and NoSQL databases, apply event-driven patterns, ensure authentication/authorization, write unit tests, use Git and Azure DevOps, and collaborate in Agile/Scrum teams while leveraging cloud platforms (GCP/Azure/AWS).

The Technical Support Engineer will provide customer support for contact center software, resolve technical issues, and understand omni channel communication technologies.

The Technical Support Engineer manages MACD operations, supports enterprise contact center environments, and ensures timely issue resolution while adhering to SLAs.

Seeking a Senior Certinia PSA Cloud Developer to lead development of PSA solutions using Salesforce and Certinia, guiding design and implementation for high-growth SaaS environments.

The Technical Support Engineer provides customer support for cloud contact center software, troubleshooting technical issues, and implementing solutions for clients.

The AI Applications Engineer II is responsible for administering and optimizing the Google Gemini Enterprise AI platform, enhancing user experience, and managing cloud infrastructure, security policies, and automating workflows while collaborating with various teams.

The Software Engineer II role involves developing high-performing services for a cloud-based contact center platform, participating in Agile Scrum, and troubleshooting complex systems while writing clean code and tests.

The DevOps Engineer will design and implement infrastructure as code, manage cloud infrastructure, develop CI/CD pipelines, and support voice service components.

Support product managers across CCaaS product lines by researching customer problems, assisting with AI-driven feature definition, writing PRDs and user stories, coordinating with engineering on Agile delivery, and participating in customer validation and launch activities.

As a Solutions Engineer I, you'll implement Five9's cloud contact center solutions, configure tailored deployments, support user acceptance testing, and troubleshoot issues.

The Senior Certinia PSA Cloud Developer will lead technical design and development of PSA solutions on Salesforce and Certinia, focusing on scalable solutions and collaborating with various business stakeholders.

Design, automate, and operate large-scale distributed cloud systems. Implement and support PAM access management (OpenStack preferred). Build IaC and automation (Terraform, Ansible, scripting), container orchestration (Kubernetes, Helm, Docker), and CI/CD pipelines. Monitor production, participate in incident response, perform root cause analysis, and document operational procedures to improve availability, MTTD, and MTTR.

The Platform Engineer will manage deployment and configuration of Five9 software, providing consultative support and training to clients, focusing on customer satisfaction and effective communication.