Teams at Five9

Lead the architecture, implementation, administration, and migration of Five9’s Ironclad CLM platform from DocuSign CLM. Design workflows, templates, clause libraries, integrations with Salesforce and Salesforce CPQ, signature processes, APIs, governance, and reporting. Partner with Legal, Deal Desk, Sales Operations, Finance, and IT to deliver scalable contracting solutions, troubleshoot issues, manage change, train users, and mentor team members.

Design, automate, and operate large-scale distributed systems. Build tooling for availability, scalability, and efficiency. Partner with engineering teams on CI/CD, monitoring, incident management, and SRE practices; participate in on-call rotations.

Support product managers across CCaaS product lines by researching customer problems, assisting with AI-driven feature definition, writing PRDs and user stories, coordinating with engineering on Agile delivery, and participating in customer validation and launch activities.