Teams at Five9

Design, build, and maintain enterprise integrations and automations using Workato across HR and business applications. Establish integration standards, reusable patterns, security practices, error handling, monitoring, and documentation. Troubleshoot complex production issues, optimize recipes, support systems including UKG Pro, Deel, Greenhouse, Degreed, and Replicon, and evaluate Workato AI capabilities. The role also leads technical discussions, mentors engineers, and collaborates with architects and global business technology teams.

Lead the architecture, implementation, administration, and migration of Five9’s Ironclad CLM platform from DocuSign CLM. Design workflows, templates, clause libraries, integrations with Salesforce and Salesforce CPQ, signature processes, APIs, governance, and reporting. Partner with Legal, Deal Desk, Sales Operations, Finance, and IT to deliver scalable contracting solutions, troubleshoot issues, manage change, train users, and mentor team members.

Design, automate, and operate large-scale distributed systems. Build tooling for availability, scalability, and efficiency. Partner with engineering teams on CI/CD, monitoring, incident management, and SRE practices; participate in on-call rotations.