Teams at Five9

Build and operate Five9's AI platform: provision cloud infrastructure, maintain IaC, CI/CD pipelines, model/agent runtimes, secure data/integration plumbing, enforce governance, provide observability and reliability, and enable solution builders.

Design end-to-end technical architectures for enterprise AI solutions, define reusable reference architectures and standards, evaluate platform/model trade-offs, ensure data/integration/security/governance fit, hand off buildable designs to engineering, and maintain currency on AI platform and tooling landscape.

Support product managers across CCaaS product lines by researching customer problems, assisting with AI-driven feature definition, writing PRDs and user stories, coordinating with engineering on Agile delivery, and participating in customer validation and launch activities.