Teams at Five9

Design, build, and maintain scalable full-stack web applications using the Microsoft stack and modern front-end frameworks. Implement RESTful APIs, microservices and micro-frontends, ensure performance, security, and scalability, contribute to CI/CD and automated testing, and collaborate with cross-functional/remote teams.

Design, implement, and automate large-scale distributed systems; build tooling to improve availability, scalability, latency, and efficiency; collaborate with engineering teams on CI/CD, monitoring, incident management, and SRE practices; participate in on-call rotation.

The Technical Support Engineer manages MACD operations, supports enterprise contact center environments, and ensures timely issue resolution while adhering to SLAs.