Teams at Five9

Leads global IT operations strategy, budgeting, financial forecasting, OKR alignment, QBRs, governance, policy management, organizational transformation, and continuous improvement. Partners with IT leadership and cross-functional stakeholders to improve operational maturity, manage the IT-for-IT program, communicate performance to executives, and align technology initiatives with business objectives.

Administer and support Coupa, Ramp, and other finance applications, including configuration, security, workflows, integrations, testing, reporting, data quality, documentation, user support, and vendor management. Partner with Finance, Procurement, Payroll, Sales Operations, Business Technology, and InfoSec to translate requirements into solutions and improve finance processes through automation and AI.

Administer and configure DocuSign CLM, including users, permissions, templates, metadata, repositories, and workflows. Build commercial contract templates and approval, negotiation, signature, storage, amendment, and renewal workflows. Support Salesforce CPQ document generation and integrations with DocuSign CLM and eSignature. Troubleshoot mappings and workflow issues, improve contracting processes, and collaborate with Legal, Deal Desk, Sales Operations, Finance, and IT.