Teams at Five9

Design, automate, and operate large-scale distributed systems. Build tooling for availability, scalability, and efficiency. Partner with engineering teams on CI/CD, monitoring, incident management, and SRE practices; participate in on-call rotations.

Support product managers across CCaaS product lines by researching customer problems, assisting with AI-driven feature definition, writing PRDs and user stories, coordinating with engineering on Agile delivery, and participating in customer validation and launch activities.

Administer and support Coupa, Ramp, and other finance applications, including configuration, security, workflows, integrations, testing, reporting, data quality, documentation, user support, and vendor management. Partner with Finance, Procurement, Payroll, Sales Operations, Business Technology, and InfoSec to translate requirements into solutions and improve finance processes through automation and AI.