Jobs at FourKites

The Product Manager will oversee the Inventory & Orders module, handling product specifications, customer feedback, and integration requirements, while collaborating with cross-functional teams.

Build, deploy, monitor, and retrain machine learning models for ETA forecasting, status extraction, and logistics automation. Develop regression, classification, time-series, NLP, and LLM-based solutions using noisy supply chain data. Own production ML pipelines, diagnose offline-to-live performance gaps, and measure business impact. Collaborate with product, engineering, and operations teams while mentoring data scientists and making architecture and build-versus-buy decisions.

As a Senior Customer Engineer, you manage technical relations, design solutions, deploy AI workflows, mentor peers, and ensure system integration for enterprise clients.

Serve as primary customer contact for FourKites' SaaS platform: troubleshoot, replicate, and track product issues; coordinate with Development, QA, and Consulting; provide regular client updates; participate in weekend emergency rotation; and contribute to AI-driven support initiatives.

Build and maintain Java backend services and end-to-end features (backend and frontend). Design data models and DB schemas, integrate with frontend, perform code reviews, troubleshoot, deploy with DevOps, and collaborate with US teams and partners to expand the supply-chain platform.