Jobs at FourKites

Own the technical direction and end-to-end delivery of a backend engineering team supporting high-volume supply chain visibility platforms. Design distributed microservices, event-driven systems, data models, integrations, and production architecture. Drive engineering standards, reliability, observability, technical debt reduction, risk management, code quality, mentoring, hiring, and cross-functional coordination. Remain hands-on in Java or Go development while partnering with Product and Engineering Managers to deliver complex multi-quarter initiatives.

Own the reference architecture and platform for production AI agents, including agent execution, tool use, state management, recovery, context engineering, model routing, guardrails, and human handoffs. Build shared retrieval, memory, and evaluation infrastructure for offline and online quality measurement. Integrate agents with event-driven systems and customer APIs, review designs, mentor engineers, and connect technical metrics to supply chain business outcomes.

Build, deploy, monitor, and retrain machine learning models for ETA forecasting, status extraction, and logistics automation. Develop NLP and LLM pipelines, manage end-to-end production ML workflows, diagnose performance gaps, and translate model improvements into business value. Collaborate with product, engineering, and operations teams while mentoring data scientists and making architecture tradeoffs.

Own the Over-the-Road visibility product portfolio across truckload, LTL, parcel, and last mile. Analyze adoption, engagement, retention, tracking quality, and ETA accuracy using SQL and product analytics tools. Conduct customer discovery, prioritize roadmaps, build AI-assisted prototypes, and partner with engineering, design, customer success, sales, and marketing to ship measurable product improvements.

Serve as the first point of contact for customers, partners, and consultants. Research, troubleshoot, replicate, and test product issues; track incidents and provide resolution updates. Collaborate with Development, QA, and Consulting Services, occasionally support AI-related initiatives, and participate in a weekend rotation for 24/7 emergencies.

Manage enterprise customer relationships to drive product adoption, usage, retention, satisfaction, and expansion. Serve as a strategic advisor, establish customer goals and KPIs, conduct executive business reviews, identify upsell opportunities, manage escalations, and advocate for customer needs internally. The role also includes customer training, cross-functional collaboration, and occasional travel for customer engagements.

The Product Manager will oversee the Inventory & Orders module, handling product specifications, customer feedback, and integration requirements, while collaborating with cross-functional teams.

Build and maintain Java backend services and end-to-end features (backend and frontend). Design data models and DB schemas, integrate with frontend, perform code reviews, troubleshoot, deploy with DevOps, and collaborate with US teams and partners to expand the supply-chain platform.