Jobs at FULL Creative

Handle customer queries primarily through web chat, educate customers on products and services, manage escalations and calls, meet team KPIs, personalize conversations, and support a positive customer experience. The role requires multitasking across multiple conversations, strong communication and typing skills, attention to detail, analytical ability, and flexibility for rotational night shifts in a hybrid office model.

Own Setmore’s content strategy and hands-on execution across websites, blogs, product pages, customer stories, and feature launches. Write, edit, and optimize content for search rankings, traffic, conversions, and signups. Build content clusters, internal linking strategies, and content briefs while collaborating with Product, Design, Engineering, SEO, and Leadership. Measure performance through Search Console, GA4, and analytics tools, using AI responsibly to improve production quality.

Evaluate customer interactions through manual and AI-assisted QA workflows, validate AI-generated scores, identify quality risks, analyze datasets, and monitor contact center performance dashboards. The role escalates critical concerns, supports calibration and coaching recommendations, improves scorecards and evaluation frameworks, and collaborates with QA, Operations, Product, and Engineering teams to advance AI-first quality assurance.

Leads global customer support operations, managing Leads and 30+ team members across US, Canada, and UK regions. Owns SLAs, backlog, productivity, resolution quality, queue management, hiring, onboarding, capacity planning, and performance management. Analyzes support data, drives process improvements and automation, handles escalations, and partners with Product, Billing, and Development teams. Requires night-shift availability, Chennai location, and regular office attendance.

Build and maintain end-to-end frontend and backend product features using React, Redux, Java, and Spring. Deploy and monitor cloud-native services on Google Cloud Platform, work with NoSQL databases, use AI-assisted development tools, and contribute to Git-based CI/CD workflows. Responsibilities include writing tested and maintainable code, debugging production services, collaborating with engineers and stakeholders, participating in code reviews, and improving code quality through static analysis.

Troubleshoot and replicate SaaS product issues, resolve customer queries, document tickets, and collaborate with internal teams to improve the product. The role requires strong technical aptitude, customer service, attention to detail, interpersonal and problem-solving skills, KPI achievement, flexibility for 24/7 work, and readiness for video calls in a suitable remote workspace.

Owns the marketing technology platform, including the CMS, website, content publishing, campaign infrastructure, and delivery backlog. Translates marketing priorities into clear engineering-ready tickets, sequences releases, manages trade-offs, and measures performance. Partners with marketing, product, design, engineering, content, and analytics teams to ship campaigns, landing pages, SEO improvements, and growth experiments. Requires strong product ownership, SaaS, marketing analytics, SEO, A/B testing, and CMS experience.

Owns backend and system architecture across multiple teams and services, defining technical direction, architectural standards, scalability strategies, and cloud-native designs. Serves as the final technical authority for system design, reviews HLD and LLD documents, evaluates platforms and tools, and ensures security, observability, CI/CD, and DevOps best practices. Collaborates with product, QA, DevOps, and other stakeholders to translate business requirements into reliable, scalable technical solutions.

Manage international client accounts for a SaaS company, serving as the liaison between clients and internal teams. Resolve account, billing, and service issues through phone, email, and chat; identify client needs; maintain strong relationships; and improve satisfaction, retention, engagement, and call-handling effectiveness through KPI-focused collaboration.