Teams at Marsh McLennan

Develop and execute prospecting plans to convert prospects into clients, build referral networks, present MMA’s value proposition, align internal resources, and drive new business and retention through consultative B2B sales. Leverage Agency Management Systems and Microsoft Office, engage executive-level stakeholders, and participate in a collaborative, target-driven sales environment with formal training and mentorship.

Provide reporting, governance, and administrative support for offshore Employee Health & Benefits operations. Monitor SLA/KPIs, track issues and trends, prepare management and escalation reports, collaborate on process improvements, handle client/stakeholder escalations, optimize system and process performance, and provide system access administration.

Conduct quality assurance reviews for Employee Health & Benefits operations, write/update SOPs, develop training plans and materials, engage stakeholders, monitor error trends, ensure regulatory and internal control compliance, and support SLAs/KPIs.