Jobs at NTT DATA

Provides second-level support for cross-technology client infrastructure by monitoring systems, resolving incidents and requests, managing tickets and SLAs, executing approved changes, supporting disaster recovery tests, handling escalations, auditing ticket quality, and identifying automation opportunities. The role collaborates with clients, vendors, L1 engineers, and internal teams while contributing to projects and maintaining service quality in an on-site managed services environment.

Provides L2 managed services support for Microsoft SQL Server and cross-technology IT infrastructure. Monitors systems, investigates and resolves incidents, manages service queues and SLAs, executes approved changes, documents ticket activity, supports escalations and disaster recovery testing, and identifies automation opportunities. Collaborates with clients, vendors, L1 engineers, and internal teams to maintain service quality and improve operational efficiency.

Provides second-level managed services support for cross-technology IT infrastructure, monitoring systems, resolving incidents, managing tickets within SLAs, executing approved changes, and supporting disaster recovery testing. The role includes client escalations, ticket auditing, documentation, vendor coordination, automation identification, L1 support, and collaboration across technical teams to improve service quality and efficiency.

Provides first-line managed services support for client IT infrastructure, including monitoring, incident troubleshooting, ticket resolution, patching, configuration changes, ITSM support, knowledge management, disaster recovery testing, and incident escalation. The role spans multiple technology domains and requires strong client communication, disciplined ticket handling, and adherence to service-level agreements. Work is performed on-site and includes shift handovers and occasional project support.

Provides second-level managed services support for cross-technology IT infrastructure. Monitors systems, investigates and resolves incidents, manages service requests within SLAs, executes approved changes, documents tickets, supports escalations and disaster recovery testing, audits ticket quality, identifies automation opportunities, and collaborates with clients, vendors, L1 engineers, and other technical teams.

Provides advanced managed-services support across cloud, security, networking, and application environments. Resolves complex incidents, monitors infrastructure, manages escalations and SLAs, coordinates with vendors, and identifies opportunities for optimization and automation. Creates knowledge articles, mentors junior engineers, supports projects and disaster recovery, and ensures client systems remain configured, tested, operational, and aligned with service requirements.

Provides second-level support for cross-technology IT infrastructure in a managed services environment. Monitors systems, investigates and resolves incidents, manages tickets within SLAs, executes approved changes, supports disaster recovery tests, handles escalations, audits ticket quality, identifies automation opportunities, and collaborates with clients, vendors, L1 engineers, and other technical teams.

Provides advanced third-line managed network services, resolving complex incidents, identifying root causes, meeting SLAs, and supporting enterprise infrastructure. Configures, tests, monitors, and troubleshoots network systems, including firewalls, routers, switches, VPNs, and ISP circuits. Delivers onsite support, coordinates with vendors, creates knowledge articles, mentors junior engineers, contributes to automation, supports disaster recovery testing, and drives service-quality improvements.

Provides first-line support for client IT infrastructure across cloud, security, networking, applications, and collaboration domains. Monitors systems, investigates and resolves low-complexity incidents, maintains tickets, performs patching and configuration changes, supports disaster recovery testing, updates knowledge articles, and escalates issues when needed. The role also supports project activities, shift handovers, service-level compliance, and positive client experiences.

Provides L2 operational support for IT asset management services, including advanced troubleshooting, incident escalation, root-cause analysis, approved changes, patching, upgrades, disaster recovery drills, and release coordination. Maintains procedures, technical documentation, known-error records, and dashboards. Coordinates with infrastructure, application, OEM, and vendor teams to meet SLAs and security and audit requirements while supporting 24x7 operations and stakeholder communications.

Provides first-line support for client IT infrastructure across multiple technology domains. Monitors systems, investigates and resolves low-complexity incidents, manages ITSM tickets, performs patching and configuration changes, supports disaster recovery testing, updates knowledge articles, and escalates issues when needed. The role also requires effective shift handovers, SLA adherence, project support, and a client-focused approach.

Provides second-line network infrastructure support by monitoring systems, investigating and resolving incidents, managing tickets and changes, supporting maintenance and disaster recovery, and escalating complex issues. The role also establishes monitoring, analyzes trends, identifies automation opportunities, audits ticket quality, supports shift handovers, and coaches Level 1 and service desk teams. It requires client-focused communication, technical certifications, and proficiency with enterprise networking and security technologies.

Design, develop, test, and deploy cloud-native microservices and APIs that run ML/AI algorithms on structured and unstructured telemetry data. Contribute code, automated tests, CI/CD pipelines, containerized deployments, and documentation while collaborating with product teams and geo-distributed stakeholders.

As a Security Managed Services Engineer (L2), you will monitor, identify, and resolve technical incidents in security systems, manage client requests, and collaborate with teams to ensure efficient operations.

Provide advanced field and remote technical support for complex hardware, software, and networked systems. Diagnose, troubleshoot, escalate, and resolve incidents, manage tickets to meet SLAs, perform onsite installs and maintenance, use monitoring tools, liaise with vendors, and recommend operational improvements and automation opportunities.

Provide L1 managed security support for client firewall infrastructure (Palo Alto), monitor systems, investigate and resolve first-line incidents, schedule maintenance, update knowledge articles, escalate appropriately, and support disaster recovery and project tasks as needed.

Provide L2 managed security operations: monitor queues, triage and resolve incidents within SLAs, perform root cause analysis, manage change records, liaise with vendors and other teams, contribute to automation and DR tasks, and improve knowledge articles and processes.

Provide front-line support for client firewall infrastructures: monitor systems, handle low-complexity incidents and ITSM tickets, schedule maintenance and patching, update/create knowledge articles, follow shift handovers, identify automation/process improvements, and assist with disaster recovery tests.

Provide L2 security managed services: monitor, triage, investigate and resolve incidents; manage tickets to SLA; perform operational and change tasks; support L1 escalations; collaborate with automation teams; audit tickets and contribute to trend analysis and improvements.

Provide third-line technical implementation and support for clients: install/configure software and hardware, resolve incidents, perform root cause analysis, produce documentation and reports, coordinate engineers, mentor junior staff, and contribute to higher-complexity design work while meeting SLAs.