Jobs at NTT DATA

Provide L2 security managed services: monitor, triage, investigate and resolve security incidents; manage tickets within SLAs; support L1 escalations; perform operational changes with approvals; collaborate with automation teams; audit tickets and contribute to trend analysis and automation opportunities.

Own and grow assigned client accounts by driving new business, expansion, renewals, retention, and satisfaction. Identify leads, manage sales pipelines and forecasts, develop trusted client relationships, coordinate vendors and internal teams, recommend solutions, and negotiate with clients. The role also requires commercial analysis, financial governance, compliance oversight, and mentoring less experienced client managers across IT services, application services, and infrastructure services.

Provides advanced managed services support across cloud, security, networking, and application environments. Resolves complex incidents, monitors infrastructure, maintains SLA compliance, performs proactive optimization, and supports automation and disaster recovery. Creates knowledge articles, coaches junior engineers and L2 teams, coordinates with vendors, contributes to projects, and communicates technical updates to clients and stakeholders.

Supports the design, development, testing, deployment, and maintenance of cloud-based software in a microservices environment. Works with APIs, telemetry, structured and unstructured data, distributed systems, and ML/AI algorithms. Assists with automation, code reviews, refactoring, documentation, CI/CD, testing, and software integration while collaborating with product teams and stakeholders.

Designs complex client solutions across cloud and on-premises environments. Responsibilities include gathering requirements, evaluating architectures for cost, performance, and scalability, creating technical specifications and roadmaps, developing proofs of concept, integrating multi-vendor systems, supporting implementation changes, and continuously improving designs. The role also involves client consulting, technology trend monitoring, internal knowledge sharing, and contributing to go-to-market services.

Assists with designing, developing, testing, deploying, and maintaining cloud-based software and AI services. Builds microservices and REST APIs, works with structured and unstructured data, supports ML/AI algorithms, automates integrations, and contributes to distributed systems, CI/CD, documentation, code reviews, and debugging. Collaborates with product teams and stakeholders in an agile environment while supporting software delivery across multiple cloud platforms.

Develop and test AI-enabled software services in a microservices environment. Build APIs, process structured and unstructured telemetry data, apply ML/AI algorithms, and support distributed systems, cloud deployments, automation, CI/CD, testing, documentation, code reviews, and refactoring. Collaborate with product teams and stakeholders across software delivery phases while working with AWS, GCP, Azure, containers, and SQL/NoSQL data stores.

Develops, tests, deploys, and maintains software in cloud-based, microservices environments. Builds REST APIs, integrates third-party systems, works with structured and unstructured telemetry data, and applies ML/AI algorithms. Supports distributed systems, automation, CI/CD, code reviews, debugging, refactoring, documentation, and software delivery across Agile teams and multiple stakeholders. The role also contributes to prototypes, deployments, automated testing, and collaboration with product teams.

Develop and test software components for cloud-based and internet-related products in a microservices environment. Build APIs, process telemetry and structured or unstructured data, apply ML/AI algorithms, and support distributed systems, automation, deployments, testing, documentation, and code reviews. Collaborate with product teams and stakeholders throughout the software delivery lifecycle using Agile, DevOps, CI/CD, and cloud infrastructure practices.

Designs complex, transformational solutions across applications, infrastructure, cloud, and on-premises environments. Collaborates with clients and cross-functional teams to assess requirements, evaluate architectures, create technical plans, develop roadmaps, deliver proof-of-concept implementations, and resolve problems. Ensures solutions meet performance, scalability, cost, and enterprise architecture standards. Mentors colleagues and provides consulting expertise across multi-technology environments.

Leads service and product development strategy and execution for AI services in a global technology-services environment. Guides Agile delivery, technical architecture, DevOps adoption, quality assurance, innovation, performance measurement, and continuous improvement. Collaborates with cross-functional, geographically dispersed teams and stakeholders to develop customer-centric offerings, build consensus, support operational excellence, and manage service or product development teams.

Leads the design, development, testing, deployment, and maintenance of AI-enabled software in cloud-based, microservices environments. Develops RESTful APIs, distributed systems, and ML/AI solutions using structured and unstructured data. Collaborates across teams, performs code reviews, automates testing and deployments, refactors code, and documents technical and operational procedures. Requires expertise in cloud platforms, programming, databases, containers, CI/CD, Agile practices, and full software delivery lifecycles.

Leads the design, development, testing, deployment, and refactoring of cloud-based software in microservices environments. Develops APIs, distributed systems, automation, and ML/AI solutions using structured and unstructured data. Collaborates across geo-distributed teams, reviews code, supports CI/CD and automated testing, and contributes to technical documentation and operational procedures.

Provides L2 managed security services support by monitoring infrastructures, investigating and resolving incidents, managing tickets and SLAs, executing approved changes, assisting L1 engineers, and supporting incident triage. The role includes client escalation handling, ticket quality audits, trend analysis, automation collaboration, change documentation, maintenance planning, and cross-team communication.

Provides L2 managed security services support for client security infrastructures, monitoring and resolving incidents, managing tickets and SLAs, executing approved changes, supporting escalations, assisting L1 engineers, auditing ticket quality, and identifying automation opportunities. The role requires collaboration with clients and internal teams, clear documentation, change management participation, and troubleshooting of WAF-related security operations.

Provides first-line managed services support for client IT infrastructure, monitoring systems, investigating and resolving security and network incidents, handling ITSM tickets, performing patching and configuration changes, supporting disaster recovery testing, documenting solutions, and escalating issues while maintaining service levels.

Provides L3 security managed services support, resolving complex incidents, conducting root-cause analysis, monitoring client infrastructures, and maintaining SLA compliance. The role includes advanced troubleshooting, infrastructure configuration and testing, disaster recovery support, knowledge-base creation, automation contributions, project implementation, client communication, and mentoring junior team members.

Provides second-level support for cross-technology IT infrastructure in a managed services environment. Monitors systems, investigates and resolves incidents, manages tickets within SLAs, executes approved changes, supports disaster recovery tests, handles escalations, audits ticket quality, identifies automation opportunities, and collaborates with clients, vendors, L1 engineers, and other technical teams.

Design, develop, test, and deploy cloud-native microservices and APIs that run ML/AI algorithms on structured and unstructured telemetry data. Contribute code, automated tests, CI/CD pipelines, containerized deployments, and documentation while collaborating with product teams and geo-distributed stakeholders.

As a Security Managed Services Engineer (L2), you will monitor, identify, and resolve technical incidents in security systems, manage client requests, and collaborate with teams to ensure efficient operations.