Jobs at NTT DATA

Provide L2 managed security operations: monitor, triage, investigate, and resolve security incidents; manage tickets and SLAs; collaborate on automation; support change management and handovers; assist L1 escalations and support project work.

Leads software application development projects from design through deployment, translating business requirements into technical solutions. Oversees developers, budgets, testing, documentation, implementation, and stakeholder relationships. Performs proof-of-concept work, resolves technical issues, researches emerging technologies, and ensures quality assurance and automated testing. Manages team objectives while supporting application upgrades, training, and operational excellence across client projects.

Provides second-line managed network support by monitoring client infrastructure, investigating and resolving incidents, managing tickets and changes, supporting escalations, and maintaining SLAs. The role includes network monitoring, disaster recovery support, shift handovers, trend analysis, automation of routine tasks, and coaching L1 and service desk teams. Technologies include Pulse Secure SSL VPN, Palo Alto, Fortinet, and Cisco Nexus.

Supports HR strategy and employee lifecycle activities, including onboarding, employee relations, performance management, talent and succession planning, training, compliance, engagement, organizational change, and HR reporting. Partners with employees, managers, HR leadership, and business stakeholders while using HR technology systems to improve processes and support data-driven decisions.

Own and grow assigned client accounts by driving new business, expansion, renewals, retention, and satisfaction. Identify leads, manage sales pipelines and forecasts, develop trusted client relationships, coordinate vendors and internal teams, recommend solutions, and negotiate with clients. The role also requires commercial analysis, financial governance, compliance oversight, and mentoring less experienced client managers across IT services, application services, and infrastructure services.

Provides advanced managed services support across cloud, security, networking, and application environments. Resolves complex incidents, monitors infrastructure, maintains SLA compliance, performs proactive optimization, and supports automation and disaster recovery. Creates knowledge articles, coaches junior engineers and L2 teams, coordinates with vendors, contributes to projects, and communicates technical updates to clients and stakeholders.

Supports the design, development, testing, deployment, and maintenance of cloud-based software in a microservices environment. Works with APIs, telemetry, structured and unstructured data, distributed systems, and ML/AI algorithms. Assists with automation, code reviews, refactoring, documentation, CI/CD, testing, and software integration while collaborating with product teams and stakeholders.

Provides L2 managed security services support for client security infrastructures, monitoring and resolving incidents, managing tickets and SLAs, executing approved changes, supporting escalations, assisting L1 engineers, auditing ticket quality, and identifying automation opportunities. The role requires collaboration with clients and internal teams, clear documentation, change management participation, and troubleshooting of WAF-related security operations.

Provides first-line managed services support for client IT infrastructure, monitoring systems, investigating and resolving security and network incidents, handling ITSM tickets, performing patching and configuration changes, supporting disaster recovery testing, documenting solutions, and escalating issues while maintaining service levels.

Provides second-level support for cross-technology IT infrastructure in a managed services environment. Monitors systems, investigates and resolves incidents, manages tickets within SLAs, executes approved changes, supports disaster recovery tests, handles escalations, audits ticket quality, identifies automation opportunities, and collaborates with clients, vendors, L1 engineers, and other technical teams.

Design, develop, test, and deploy cloud-native microservices and APIs that run ML/AI algorithms on structured and unstructured telemetry data. Contribute code, automated tests, CI/CD pipelines, containerized deployments, and documentation while collaborating with product teams and geo-distributed stakeholders.

As a Security Managed Services Engineer (L2), you will monitor, identify, and resolve technical incidents in security systems, manage client requests, and collaborate with teams to ensure efficient operations.

Provide advanced field and remote technical support for complex hardware, software, and networked systems. Diagnose, troubleshoot, escalate, and resolve incidents, manage tickets to meet SLAs, perform onsite installs and maintenance, use monitoring tools, liaise with vendors, and recommend operational improvements and automation opportunities.

Provide L1 managed security support for client firewall infrastructure (Palo Alto), monitor systems, investigate and resolve first-line incidents, schedule maintenance, update knowledge articles, escalate appropriately, and support disaster recovery and project tasks as needed.

Provide L2 managed security operations: monitor queues, triage and resolve incidents within SLAs, perform root cause analysis, manage change records, liaise with vendors and other teams, contribute to automation and DR tasks, and improve knowledge articles and processes.

Provide front-line support for client firewall infrastructures: monitor systems, handle low-complexity incidents and ITSM tickets, schedule maintenance and patching, update/create knowledge articles, follow shift handovers, identify automation/process improvements, and assist with disaster recovery tests.

Provide L2 security managed services: monitor, triage, investigate and resolve incidents; manage tickets to SLA; perform operational and change tasks; support L1 escalations; collaborate with automation teams; audit tickets and contribute to trend analysis and improvements.

Provide third-line technical implementation and support for clients: install/configure software and hardware, resolve incidents, perform root cause analysis, produce documentation and reports, coordinate engineers, mentor junior staff, and contribute to higher-complexity design work while meeting SLAs.

Provide first-line monitoring and support for client network infrastructure, identify and resolve incidents to meet SLAs, execute routine maintenance (patching/config changes), update knowledge articles, escalate as needed, and support disaster recovery and project tasks.

Provide front-line L1 support for clients' firewall infrastructures: monitor systems, troubleshoot and resolve low-complexity incidents via phone/ITSM/ticketing, schedule maintenance (patching/config changes), follow handover procedures, update/create knowledge articles, and identify opportunities for automation and process improvement.