Jobs at NTT DATA

As a Security Managed Services Engineer (L2), you will monitor, identify, and resolve technical incidents in security systems, manage client requests, and collaborate with teams to ensure efficient operations.

Provides first-line support for client IT infrastructure across cloud, security, networking, applications, and collaboration domains. Monitors systems, investigates and resolves low-complexity incidents, handles ITSM tickets and client communications, performs patching and configuration changes, maintains knowledge articles, supports disaster recovery testing, and escalates issues when needed. The role is on-site and requires strong ticket discipline, ITIL awareness, communication skills, and an IT or computing degree or equivalent experience.

Provide advanced field and remote technical support for complex hardware, software, and networked systems. Diagnose, troubleshoot, escalate, and resolve incidents, manage tickets to meet SLAs, perform onsite installs and maintenance, use monitoring tools, liaise with vendors, and recommend operational improvements and automation opportunities.

Provide L1 managed security support for client firewall infrastructure (Palo Alto), monitor systems, investigate and resolve first-line incidents, schedule maintenance, update knowledge articles, escalate appropriately, and support disaster recovery and project tasks as needed.

Provide L2 managed security operations: monitor queues, triage and resolve incidents within SLAs, perform root cause analysis, manage change records, liaise with vendors and other teams, contribute to automation and DR tasks, and improve knowledge articles and processes.

Provide front-line support for client firewall infrastructures: monitor systems, handle low-complexity incidents and ITSM tickets, schedule maintenance and patching, update/create knowledge articles, follow shift handovers, identify automation/process improvements, and assist with disaster recovery tests.

Provide L2 security managed services: monitor, triage, investigate and resolve incidents; manage tickets to SLA; perform operational and change tasks; support L1 escalations; collaborate with automation teams; audit tickets and contribute to trend analysis and improvements.

Provide third-line technical implementation and support for clients: install/configure software and hardware, resolve incidents, perform root cause analysis, produce documentation and reports, coordinate engineers, mentor junior staff, and contribute to higher-complexity design work while meeting SLAs.

Provide first-line monitoring and support for client network infrastructure, identify and resolve incidents to meet SLAs, execute routine maintenance (patching/config changes), update knowledge articles, escalate as needed, and support disaster recovery and project tasks.

Provide L2 security managed services: monitor, triage, investigate and resolve SIEM/security incidents; manage tickets and SLAs; collaborate with automation teams; support change management and client escalations; audit tickets and recommend improvements.

Provide L2 security managed services: monitor, triage, investigate, and resolve security incidents; manage tickets and SLAs; collaborate with automation and other teams; support change management, quality audits, and trend analysis; assist L1 engineers and support project work.

Provide front-line L1 support for clients' firewall infrastructures: monitor systems, troubleshoot low-complexity incidents and service requests, maintain SLAs, schedule maintenance (patching/configuration), update knowledge articles, follow ITIL/ITSM processes, and contribute to process automation and disaster recovery testing.

Provide front-line L1 support for clients' firewall infrastructures: monitor systems, troubleshoot and resolve low-complexity incidents via phone/ITSM/ticketing, schedule maintenance (patching/config changes), follow handover procedures, update/create knowledge articles, and identify opportunities for automation and process improvement.

Provide L2 security managed services: monitor, investigate, and resolve incidents; manage tickets and SLAs; support L1 triage; execute approved changes; collaborate with automation teams; audit tickets for quality; contribute to trend analysis and project work; ensure documentation and change management compliance.

Provide L2 managed security operations: monitor, triage, investigate, and resolve security incidents; manage tickets and SLAs; collaborate on automation; support change management and handovers; assist L1 escalations and support project work.

Provide L2 security managed services: monitor, triage, investigate, and resolve security incidents; manage tickets to SLA; coordinate changes and handovers; collaborate on automation and quality improvement; support L1 escalation and project work.

Provide L2 security managed services: monitor, triage, investigate and resolve security incidents; manage tickets within SLAs; support L1 escalations; perform operational changes with approvals; collaborate with automation teams; audit tickets and contribute to trend analysis and automation opportunities.

Entry-level software engineer who assists in designing, developing, testing, and deploying microservices and APIs. Works with cloud platforms, containers, CI/CD, databases, and applies ML/AI algorithms to structured and unstructured telemetry and large datasets. Collaborates with product teams, performs debugging, code reviews, documentation, and automation.

Design, develop, test and deploy cloud-native, microservices-based software that processes large structured and unstructured datasets and runs ML/AI algorithms. Contribute to APIs, CI/CD, automated testing, documentation, refactoring, and cross-team code reviews while supporting deployments and operational procedures.

The Networking Managed Services Engineer (L2) provides second-line technical support, resolves incidents, and ensures client IT infrastructure operationality.