Teams at NTT DATA

Provide L2 managed security operations: monitor, triage, investigate, and resolve security incidents; manage tickets and SLAs; collaborate on automation; support change management and handovers; assist L1 escalations and support project work.

Leads software application development projects from design through deployment, translating business requirements into technical solutions. Oversees developers, budgets, testing, documentation, implementation, and stakeholder relationships. Performs proof-of-concept work, resolves technical issues, researches emerging technologies, and ensures quality assurance and automated testing. Manages team objectives while supporting application upgrades, training, and operational excellence across client projects.

Provides second-line managed network support by monitoring client infrastructure, investigating and resolving incidents, managing tickets and changes, supporting escalations, and maintaining SLAs. The role includes network monitoring, disaster recovery support, shift handovers, trend analysis, automation of routine tasks, and coaching L1 and service desk teams. Technologies include Pulse Secure SSL VPN, Palo Alto, Fortinet, and Cisco Nexus.