Teams at NTT DATA

Provides second-level support for cross-technology client infrastructure by monitoring systems, resolving incidents and requests, managing tickets and SLAs, executing approved changes, supporting disaster recovery tests, handling escalations, auditing ticket quality, and identifying automation opportunities. The role collaborates with clients, vendors, L1 engineers, and internal teams while contributing to projects and maintaining service quality in an on-site managed services environment.

Provides L2 managed services support for Microsoft SQL Server and cross-technology IT infrastructure. Monitors systems, investigates and resolves incidents, manages service queues and SLAs, executes approved changes, documents ticket activity, supports escalations and disaster recovery testing, and identifies automation opportunities. Collaborates with clients, vendors, L1 engineers, and internal teams to maintain service quality and improve operational efficiency.

Provides second-level managed services support for cross-technology IT infrastructure, monitoring systems, resolving incidents, managing tickets within SLAs, executing approved changes, and supporting disaster recovery testing. The role includes client escalations, ticket auditing, documentation, vendor coordination, automation identification, L1 support, and collaboration across technical teams to improve service quality and efficiency.