Teams at Quess Corp

Manages post-sale relationships with assigned B2B customers, including onboarding, training, product adoption, retention, renewals, and customer health. Serves as a trusted advisor to HR and recruiting teams, conducts onsite and remote product training, identifies improvement opportunities, and collaborates with product, sales, marketing, technical, and support teams. Maintains customer success metrics, prepares performance materials, resolves issues, and ensures compliance with established standards.

Lead and coach a team to achieve 100% client retention, on-time collections, and full audit compliance. Maintain client relationships through regular face-to-face meetings, resolve issues promptly, provide continuous team training, and produce reports and dashboards using advanced Excel.

Lead bulk hiring for the SBI client in Chennai, manage client relationships, source and screen candidates, coordinate recruitment activities, and ensure hiring targets and client satisfaction.