Jobs at Toast

Provides technical customer support to restaurant clients through chat, voice, and casework channels. Resolves hardware and software issues, explains technical concepts clearly, manages multiple interactions, meets SLA and KPI targets, collaborates with internal teams, and contributes to process improvements. Requires rotational 24/7 availability, including nights, weekends, and holidays, with initial office work in Chennai.

Leads Toast’s global revenue accounting function, overseeing ASC 606 compliance for SaaS and fintech offerings, close processes, internal controls, audits, team development, and cross-functional partnerships. The role evaluates accounting impacts of new products, improves revenue workflows, and supports automation, system enhancements, integrations, and migrations involving NetSuite and Zuora. It also partners with Finance, Billing, Product, Sales, Legal, and business systems teams to improve accuracy, efficiency, and scalability.

Build and evolve scalable backend products and services, design secure APIs and distributed systems, improve performance and reliability, and lead projects from discovery through rollout. Collaborate with product, frontend, and data teams; contribute to architecture, testing, code reviews, and CI/CD. Address third-party integrations, data synchronization, and event-driven systems while mentoring engineers and advocating for effective backend technologies.

Manages and develops a 24/7 customer care team supporting Toast’s Kitchen campaign. Responsibilities include coaching, performance management, training, quality assurance, operational metric tracking, escalation management, process improvement, compliance, and cross-functional collaboration. The role drives customer satisfaction, productivity, SLA attainment, schedule adherence, and adoption of new support tools and AI capabilities.

Performs payroll tax profile audits, payroll corrections, new-hire reporting, and monthly, quarterly, and annual tax filing audits. Maintains accurate client tax jurisdiction and account information, communicates with clients about missing or invalid data, supports timely tax payments and filings, and contributes to process improvement initiatives. The role requires knowledge of US federal, state, and local payroll taxes, strong communication skills, Excel proficiency, and the ability to manage confidential information.

Design and implement full-stack features with minimal guidance. Collaborate with PMs, UX, QA, and engineers. Build frontend components (React/Angular) and backend services (Java/Kotlin/.NET). Develop and consume RESTful APIs, use Git, Gradle/Maven, and troubleshoot production issues. Participate in code reviews, follow architectural patterns, and support delivery during critical phases.

Supports R&D financial close, budgeting, forecasting, variance analysis, headcount planning, vendor portfolio management, reporting, and process automation. Partners with Finance, R&D leadership, Talent Acquisition, and cross-functional teams to improve financial insights and operational efficiency. The role requires advanced spreadsheet and presentation skills, financial modeling, large-dataset analysis, and experience with financial systems. Work hours are 2 p.m. to 11 p.m. IST.

Leads a large, multi-line-of-business customer care organization and owns technical support operations, including workforce planning, SLAs, escalations, quality, reporting, and service systems. Partners cross-functionally to improve customer experience, processes, and policies; presents insights to senior leadership; manages escalated issues; and develops teams through training, engagement, and change leadership. Oversees Salesforce, NetSuite, dashboards, workflows, and related support tools.

Lead backend architecture and technical strategy for scalable enterprise SaaS solutions. Design financial systems using Java, Kotlin, DynamoDB, Pulsar, GraphQL, and big data tools. Establish engineering standards, mentor teams, guide roadmaps, and collaborate with product, engineering, UX, QA, and implementation teams. The role requires deep distributed-systems expertise, cross-functional influence, customer focus, and responsible use of AI-powered development tools.