Jobs at Toast

Design and implement full-stack features with minimal guidance. Collaborate with PMs, UX, QA, and engineers. Build frontend components (React/Angular) and backend services (Java/Kotlin/.NET). Develop and consume RESTful APIs, use Git, Gradle/Maven, and troubleshoot production issues. Participate in code reviews, follow architectural patterns, and support delivery during critical phases.

Lead and develop a Customer Care team for the Kitchen campaign in Chennai, driving quality, productivity, CSAT, SLA attainment, escalations resolution, coaching, training, and cross-functional process improvements for a SaaS restaurant platform.

Own and optimize the global Procure-to-Pay lifecycle: design workflows, enforce SOX-compliant controls, manage vendor risk, lead a two-person team, administer procurement systems (Zip, Navan), and evaluate/migrate procurement platforms while driving stakeholder training and change management.

Lead and develop team leads and customer care specialists supporting Toast Payroll & Tax. Drive operational excellence across KPIs (CSAT, SLA, quality), own escalations, partner with Product/Engineering/Operations, optimize processes and AI-assisted workflows, and manage change to improve customer experience and compliance in a fast-paced SaaS environment.

Provide frontline support for Toast Payroll & Tax via chat, voice, and casework. Resolve payroll and tax issues, troubleshoot calculations and configurations, guide customers through payroll workflows, collaborate with operations teams, protect confidential data, and support process improvements while meeting SLAs in a 24×7 rotational shift model.

Manage and develop a Chennai-based Customer Care team supporting Toast Payroll & Tax. Coach agents, handle escalations, monitor CSAT, QA, productivity and SLAs, collaborate with cross-functional teams to resolve issues, drive process improvements, ensure compliance, and support adoption of new tools including AI-enabled support capabilities.