Jobs at Toast

Own complex, high-volume US, Canada, and Mexico payroll processing for more than 5,700 employees. Manage escalations, Workday EIB uploads, UAT, compliance, audits, tax filings, reconciliations, reporting, and vendor coordination. Provide Tier 2 support, troubleshoot payroll issues, improve processes, maintain documentation, and mentor Payroll Specialists. Serve as backup to the Payroll Team Lead while supporting internal stakeholders across HR, Total Rewards, Accounting, and Global Mobility.

Own end-to-end product design for Toast’s inventory platform, from discovery through shipped web and mobile experiences. Create AI-assisted prototypes, design AI-first workflows, simplify complex inventory and accounting data, conduct customer research, and collaborate with product and engineering teams across Chennai and the U.S. Deliver pixel-perfect UI, apply Toast’s design system, and support capabilities including invoice digitization, EDI mapping, supplier data, mobile workflows, migrations, and accounting integrations.

Leads a large, multi-line-of-business customer care organization and owns technical support operations, including workforce planning, SLAs, escalations, quality, reporting, and service systems. Partners cross-functionally to improve customer experience, processes, and policies; presents insights to senior leadership; manages escalated issues; and develops teams through training, engagement, and change leadership. Oversees Salesforce, NetSuite, dashboards, workflows, and related support tools.

Supports R&D financial close, budgeting, forecasting, variance analysis, headcount planning, vendor portfolio management, reporting, and process automation. Partners with Finance, R&D leadership, Talent Acquisition, and cross-functional teams to improve financial insights and operational efficiency. The role requires advanced spreadsheet and presentation skills, financial modeling, large-dataset analysis, and experience with financial systems. Work hours are 2 p.m. to 11 p.m. IST.

Lead backend architecture and technical strategy for scalable enterprise SaaS solutions. Design financial systems using Java, Kotlin, DynamoDB, Pulsar, GraphQL, and big data tools. Establish engineering standards, mentor teams, guide roadmaps, and collaborate with product, engineering, UX, QA, and implementation teams. The role requires deep distributed-systems expertise, cross-functional influence, customer focus, and responsible use of AI-powered development tools.