Teams at Toast

Provides technical customer support to restaurant clients through chat, voice, and casework channels. Resolves hardware and software issues, explains technical concepts clearly, manages multiple interactions, meets SLA and KPI targets, collaborates with internal teams, and contributes to process improvements. Requires rotational 24/7 availability, including nights, weekends, and holidays, with initial office work in Chennai.

Leads Toast’s global revenue accounting function, overseeing ASC 606 compliance for SaaS and fintech offerings, close processes, internal controls, audits, team development, and cross-functional partnerships. The role evaluates accounting impacts of new products, improves revenue workflows, and supports automation, system enhancements, integrations, and migrations involving NetSuite and Zuora. It also partners with Finance, Billing, Product, Sales, Legal, and business systems teams to improve accuracy, efficiency, and scalability.

Build and evolve scalable backend products and services, design secure APIs and distributed systems, improve performance and reliability, and lead projects from discovery through rollout. Collaborate with product, frontend, and data teams; contribute to architecture, testing, code reviews, and CI/CD. Address third-party integrations, data synchronization, and event-driven systems while mentoring engineers and advocating for effective backend technologies.