Teams at Toast

Own end-to-end product design for Toast’s inventory platform, from discovery through shipped web and mobile experiences. Create AI-assisted prototypes, design AI-first workflows, simplify complex inventory and accounting data, conduct customer research, and collaborate with product and engineering teams across Chennai and the U.S. Deliver pixel-perfect UI, apply Toast’s design system, and support capabilities including invoice digitization, EDI mapping, supplier data, mobile workflows, migrations, and accounting integrations.

Design and implement full-stack features with minimal guidance. Collaborate with PMs, UX, QA, and engineers. Build frontend components (React/Angular) and backend services (Java/Kotlin/.NET). Develop and consume RESTful APIs, use Git, Gradle/Maven, and troubleshoot production issues. Participate in code reviews, follow architectural patterns, and support delivery during critical phases.

Leads a large, multi-line-of-business customer care organization and owns technical support operations, including workforce planning, SLAs, escalations, quality, reporting, and service systems. Partners cross-functionally to improve customer experience, processes, and policies; presents insights to senior leadership; manages escalated issues; and develops teams through training, engagement, and change leadership. Oversees Salesforce, NetSuite, dashboards, workflows, and related support tools.