Teams at Toast

Provides Level 1 and Level 2 technical support for operating systems, applications, hardware, meeting-room technology, and AV systems. Manages ServiceNow tickets, IT asset lifecycles, onboarding equipment, inventory audits, and escalations. Supports company events and town halls through AV setup, rehearsals, live issue resolution, and teardown. Maintains knowledge-base content, contributes to process improvements, and delivers customer-focused service while meeting SLA targets.

Manage $25M+ in indirect procurement spend across hardware, software/SaaS, professional services, marketing, branding, and events. Develop sourcing and category strategies, negotiate contracts, optimize Procure-to-Pay workflows, mitigate risk, and deliver savings. Partner with stakeholders, advise US-based teams, translate spend data into initiatives, and implement AI-driven procurement automation and insights. The hybrid Chennai role operates from 2 PM to 11 PM IST.

Manage, coach, and develop a customer care team supporting Toast Payroll and Tax. Oversee performance, quality, productivity, SLA attainment, escalations, training, compliance, and customer satisfaction. Partner with payroll, tax, product, engineering, onboarding, and restaurant success teams to resolve issues, identify trends, improve processes, and support product and technology changes in a 24/7 SaaS environment.