Teams at Toast

Provides blended chat, voice, and casework support to restaurant customers using Toast Payroll & Tax. Resolves payroll, tax, employee setup, direct deposit, filing, configuration, and product issues; explains payroll concepts; investigates discrepancies; protects confidential information; collaborates with Payroll and Tax Operations; and contributes to process improvements while meeting service levels and working rotational 24/7 shifts.

Support R&D financial close, budgeting, forecasting, variance analysis, headcount planning, vendor financial management, and reporting. Build financial models and analyses, maintain reporting systems, identify process improvements, and implement automation and standardization initiatives. Partner with R&D, Finance, Talent Acquisition, and senior leaders to provide actionable insights and improve forecast accuracy.

Lead backend architecture and technical strategy for scalable enterprise SaaS solutions. Design financial systems using Java, Kotlin, DynamoDB, Pulsar, GraphQL, and big data tools. Establish engineering standards, mentor teams, guide roadmaps, and collaborate with product, engineering, UX, QA, and implementation teams. The role requires deep distributed-systems expertise, cross-functional influence, customer focus, and responsible use of AI-powered development tools.