Teams at Uniphore

Leads enterprise IT infrastructure across identity, Azure and cloud services, endpoint management, networking, firewalls, security, virtualization, VDI, backup, and collaboration technology. Designs and administers Active Directory and Entra ID environments, automates operations with PowerShell and AI tools, manages hybrid Windows and macOS endpoints, and supports disaster recovery. Provides technical direction, establishes security and infrastructure standards, leads escalations, evaluates vendors, mentors engineers, and partners with security, compliance, facilities, and business teams.

Lead QA strategy and roadmap for AI and SaaS platforms. Design and implement scalable automation frameworks, validate AI/ML workflows, perform performance/security/regression testing, ensure end-to-end coverage across microservices, APIs, mobile and web in multi-tenant cloud, and document QA processes while partnering with engineering and data science teams.

Lead and mature non-human identity and machine access: inventory and secure service accounts, API keys, tokens, certificates, and secrets; implement least-privilege, short-lived credentials, PAM, secrets management, identity governance, cross-account trust across multi-cloud (AWS primary), and automate identity controls via IaC and CI/CD.