Teams at Zuper

Own end-to-end product design for complex field service workflows, translating intricate systems into intuitive interfaces. Design AI-powered features, collaborate with product and engineering, extend the Prelude design system, conduct customer research, and maintain a high quality bar. The role requires strong systems thinking, simplification, AI fluency, communication, customer focus, and ownership, with experience designing B2B or enterprise products at scale.

Lead technical customer implementations by gathering requirements, designing and configuring solutions, building API integrations and automations, migrating data, testing workflows, troubleshooting issues, and supporting go-live. Create technical documentation, define delivery milestones, provide user training, and collaborate with product, engineering, and support teams. The role manages onboarding for SMB and enterprise customers and requires experience with JavaScript, HTML, Python, REST and webhook APIs, and automation platforms.

Guide B2B SaaS customers through onboarding and implementation by mapping workflows, defining functional requirements, scoping API integrations, and coordinating with product and engineering teams. Create process models, documentation, test cases, and UAT plans; explain technical concepts to nontechnical stakeholders; identify product gaps; use AI tools to improve analysis and documentation; and report recurring customer needs to support product roadmap decisions.