Data Ops Associate
Would you like to be part of a team that delivers high-quality support to our customers?
Would you like the opportunity to learn cutting-edge administrative skills?
About our Team
The Customer Forms Support Team is part of the Customer Service and Order to Cash Enablement division. This team handles requests for information required by customers to establish Elsevier as a vendor in their systems, supporting compliance, billing, and legal operations.
About the Role
The role of the Data OPS Associate is to support the Customer Support and Order to Cash department by providing outstanding customer experience to our internal and external customers. Internal stakeholders involve Sales, Account Support, Customer Support, Finance, Legal, Contracts, and Cybersecurity Team.
Responsibilities
1. Maintaining and create customer accounts in relevant systems.
2. Ensuring all the assigned activities orders / agreements / emails are processed within the agreed Turnaround Time & quality.
3. Responding professionally to customer queries by phone/ and e-mail using the Best Practice guidelines.
4. Adhering to Business/Process requirements as per SOP/Training Module.
5. Completing RCA (Root Cause Analysis) for any escalations received for team with appropriate CAPAs (Corrective Action & Preventive Action)
6. Supporting or lead small scale process improvements
7. Adhering to the Quality Auditing process, whenever required for the team
Requirements
Have good experience in customer service or customer-facing role, working with stakeholders, maintaining relations, and managing expectations
Be a great problem solver, resolving problems using existing solutions
Have excellent computer skills in Microsoft Office with proficiency in MS Office (Excel, Word, PowerPoint) and the ability to learn new systems. Basic understanding of MDM (Master Data Management) and of Customer Service and Order to Cash processes
Education at least at bachelor’s level
2 years’ experience in a similar role / relevant experience
Experience in writing, editing, and reviewing texts
Excellent verbal, written and interpersonal communication skills
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working remotely from home or in our office in a flexible hybrid pattern
Working flexible hours - flexing the times you work in the day
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Comprehensive Health Insurance: Covers you, your immediate family, and parents.
Enhanced Health Insurance Options: Competitive rates negotiated by the company.
Group Life Insurance: Ensuring financial security for your loved ones.
Group Accident Insurance: Extra protection for accidental death and permanent disablement.
Flexible Working Arrangement: Achieve a harmonious work-life balance.
Employee Assistance Program: Access support for personal and work-related challenges.
Medical Screening: Your well-being is a top priority.
Modern Family Benefits: Maternity, paternity, and adoption support.
Long-Service Awards: Recognizing dedication and commitment.
New Baby Gift: Celebrating the joy of parenthood.
Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.
Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
Free Transport pick up and drop from the home -office - home (applies in Chennai)
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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