Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast is looking for a Payments Operations Analyst I to play an integral role in scaling Toast’s rapidly growing business. You will be the “go-to” person for the Sales team as a Payments Pricing subject matter expert by prioritizing custom pricing requests, analyzing complex card processing statements, advising sales on deal pricing strategy, and communicating with sales reps in a timely and professional manner. Analysts are also responsible for budgeting time to contribute to longer term strategic projects, escalating to management when necessary, tracking operational metric performance and presenting to department leaders. Use of Excel, SQL, Powerpoint and SalesForce on a daily basis.
A day in the life (Responsibilities)
- Become fluent in understanding card processing pricing including various market pricing strategies, interchange fees, network/scheme fees and other processing fees
- Perform complex payments pricing analyses for new business opportunities, setting processing rates which directly impact Toast revenue
- Support the sales process and become a subject matter expert regarding Toast’s payment solutions in addition to pricing
- Manage and improve upon all operational processes that touch Toast Payments
- Support and partner with Sales Enablement on Payments education initiatives
- Support optimizing internal business operations for scale
- Use of Salesforce, Excel, Powerpoint and SQL on a daily basis
What you'll need to thrive (Requirements)
- Bachelor's Degree in Finance, Economics, Mathematics or related fields required
- 1-3 years of experience in an analytical or operations position
- Intermediate Excel/Google Sheets skills; ability to understand financial models
- Experience in a customer service or sales support capacity
- Excellent organizational, time management & verbal/written communication skills
- A great sense of accuracy and problem-resolution skills
- Ability to manage multiple competing priorities in a high growth, fast-paced environment
- Ability to deliver high quality analysis within tight and required deadlines and SLAs
- An inquisitive nature and a mathematical/analytical mind
What will help you stand out (Nonessential Skills/Nice to Haves)
- Experience in a high growth tech company
- Experience with data analysis programming languages
- Experience in the credit card processing industry
- Experience using Salesforce
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
#LI-HYBRID #BI-HYBRID
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
------
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Toast Chennai, Tamil Nadu, IND Office
Toast’s office in Chennai is filled with innovation, passion, and creativity. With its exciting tech scene and unique restaurant culture, Chennai has been a perfect place to help us further expand globally.
