Analyst 2, Data Analytics & Business Intelligence

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for working cross-functionally to collect data and develop models to determine trends utilizing a variety of data sources. Retrieves, analyzes and summarizes business, operations, employee, customer and/or economic data in order to develop business intelligence, optimize effectiveness, predict business outcomes and decision-making purposes. Involved with numerous key business decisions by conducting the analyses that inform our business strategy. This may include: impact measurement of new products or features via normalization techniques, optimization of business processes through robust A/B testing, clustering or segmentation of customers to identify opportunities of differentiated treatment, deep dive analyses to understand drivers of key business trends, identification of customer sentiment drivers through natural language processing (NLP) of verbatim responses to Net Promotor System (NPS) surveys and development of frameworks to drive upsell strategy for existing customers by balancing business priorities with customer activity. Works with moderate guidance in own area of knowledge.
We are seeking a skilled and motivated Developer with 2 to 4 years of experience to join our team. The primary focus of this role will be on the generation of reports using SQL, relational databases, and visualization tools like Tableau. The ideal candidate will have a strong foundation in data modeling, data privacy, and segmentation, along with experience in ETL processes and ServiceNow reporting. This role requires excellent analytical, communication, and critical thinking skills to deliver high-quality, actionable insights to stakeholders.

Job Description

• Candidates should be from ServiceNow Background
• Analyze and interpret complex data sets to identify trends, correlations, and actionable insights that support business objectives. 

• Develop, maintain, and enhance interactive dashboards and reports using Tableau to provide real-time data visibility and support decision-making processes 

•  Write, optimize, and troubleshoot SQL queries to extract, manipulate, and analyze data from multiple sources, ensuring accuracy and relevance. 

• Collaborate with cross-functional teams to gather and define data requirements, providing insights that drive strategic initiatives. 

• Conduct ad-hoc analyses and create reports that address specific business questions, providing timely and relevant insights to stakeholders. 

• Present data-driven findings and recommendations to management and stakeholders, ensuring clarity and accessibility for non-technical audiences. 

• Participate in the development and implementation of data governance and best practices to ensure data quality and integrity. 

• Provide support in identifying opportunities for automation and process improvements to enhance data collection and reporting efficiency. 

Mentor junior analysts, providing guidance on best practices in data analysis, visualization, and problem-solving techniques. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
 

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.