Banking Specialist I
Work mode: Hybrid (2-3 days in Office)
Work Timing : 03:00PM - 12:00AM.
Work location: Ramanujam IT Park, Tharamani, Chennai
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
EC Payroll Operations Specialists serve as an extension of the Toast Payroll product by executing the daily banking, and payment processes fundamental to our core payroll product. This will include the movement of funds as it relates to customer payroll liabilities, as well as the troubleshooting and resolution of any discrepancies that result from banking errors. Payroll Operations Specialists also support the implementation and ongoing operations for many of Toast’s partner enabled products. Payroll Operations Specialists work with internal teams, third party partners, and clients to resolve customer inquiries and execute these daily processes. Payroll Operations Specialists help maintain customer happiness through the timely and accurate execution of these processes. Payroll Operations Specialists are expected to work autonomously under supervision of their Manager and must be able to self-manage and self-prioritize their workload based on team and customer needs.
About this roll* (Responsibilities)
- Complete Tier 1 Banking and Payment functions within departmental SLAs.
- These tasks will include processing ACH Reversals, Federal Trace Number Requests, Stop Payments, and the Return of Funds for failed transactions.
- Work with internal and external partners to resolve customer inquiries and banking/payment discrepancies.
- Communicate directly with customers to resolve banking and payment issues.
- Update and audit customer and employee benefits upon request.
- Additional responsibilities as capacity and needs dictate.
- 1-3 Years of experience in an operations or customer facing role.
- Proactive in nature, works to improve knowledge of core functions
- Excellent attention to detail and unwavering commitment accuracy
- Strong organization skills and time management skills
- Experience with banking, treasury management, or payroll is a plus
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
------
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
Toast Chennai, Tamil Nadu, IND Office
Toast’s office in Chennai is filled with innovation, passion, and creativity. With its exciting tech scene and unique restaurant culture, Chennai has been a perfect place to help us further expand globally.
