Business Analyst

FourKites is the #1 supply chain visibility platform, extending visibility beyond transportation into yards, warehouses, stores and more. We help the world's largest companies reduce operating costs, improve on-time performance, and strengthen customer relationships. Trusted by over 1,200 of the world's most recognized brands, FourKites is revolutionizing supply chain management.

FourKites is seeking an experienced and highly motivated Business Analyst to join our dynamic International Freight Visibility team. In this critical role, you will analyze complex business systems, define user needs, and bridge the gap between business stakeholders and technical teams to deliver innovative supply chain visibility and execution solutions. You will work closely with Product Managers, Engineering, and customers to gather requirements, document processes, and ensure that our solutions effectively address real-world logistics and transportation challenges.

This position requires strong analytical skills, excellent communication abilities, and a solid understanding of supply chain operations. You will need a hands-on approach to problem-solving, attention to detail, and proficiency with business analysis and product development tools. As this role serves our global customer base while being based in India, you will collaborate effectively across time zones with US-based teams and international customers.

Requirements Gathering & Analysis: Conduct in-depth analysis of business processes, systems, and user needs related to supply chain visibility, shipment tracking, booking automation, and logistics execution. Translate complex business requirements into clear, actionable specifications and user stories.

Stakeholder Engagement: Actively engage with customers, internal stakeholders, Product Managers, and Engineering teams to gather feedback, understand pain points, and identify opportunities for process improvements and feature enhancements. Build and maintain ongoing relationships to ensure alignment on requirements and priorities.

Documentation & Specification: Create comprehensive documentation including business requirement documents (BRDs), functional specifications, process flows, user journey maps, acceptance criteria, and system design specifications. Ensure all documentation is clear, accurate, and easily understood by both technical and non-technical audiences.

Data Analysis & Insights: Collect, analyze, and interpret data related to logistics operations, system performance, and user behavior. Create visualizations, reports, and dashboards to communicate findings and support data-driven decision making. Identify patterns, trends, and opportunities for optimization.

Solution Design Support: Collaborate with Product and Engineering teams to evaluate different solution approaches, assess feasibility, and recommend optimal implementations. Participate in design reviews and provide input on user experience, system functionality, and business process alignment.

Customer & User Research: Conduct user research sessions, interviews, and process walkthroughs with customers to deeply understand their supply chain and logistics workflows, challenges, and needs. Translate these insights into actionable requirements and feature recommendations.

Cross-Functional Collaboration: Work effectively with Product Management, Engineering, QA, Customer Success, and Sales teams across global time zones to ensure requirements are clearly understood and successfully delivered. Act as a liaison between business and technical teams.

Quality Assurance Support: Partner with QA teams to develop test cases, validate that implementations meet business requirements, and ensure solutions deliver the intended business value. Participate in user acceptance testing (UAT) activities.

Process Improvement: Proactively identify inefficiencies in current processes and workflows, both internal and customer-facing. Propose and help implement improvements that enhance productivity, user experience, and business outcomes.

Tool Proficiency: Utilize business analysis and product development tools (e.g., Jira, Confluence, SQL, Excel, Tableau/Power BI) to document requirements, track progress, analyze data, and communicate effectively across teams.

Required:

• 3+ years of business analyst experience, with a strong focus on B2B SaaS products or logistics technology solutions
• Proven ability to analyze complex business systems and define clear, comprehensive user needs and requirements
• Strong domain knowledge in supply chain and logistics, with understanding of transportation operations, freight management, or logistics processes
• Excellent communication, presentation, and interpersonal skills, with ability to target communications appropriately for diverse audiences and explain information clearly
• Demonstrated customer focus with experience gathering requirements directly from customers and building ongoing stakeholder relationships
• Strong data analysis skills including data collection, data integrity management, basic data cleaning, and creation of visualizations for reports and presentations
• Proficiency with business analysis tools and methodologies, requirements documentation, and agile frameworks
• Action-oriented mindset with ability to see what needs to be done and do it without being told, with appropriate urgency
• Strong problem-solving skills with ability to efficiently solve moderately complex problems, look beyond obvious solutions, and experiment with different approaches
• Drive for results with ability to accept difficult projects, define tasks in terms of achievable outcomes, and persevere through setbacks
• Based in India, with availability to collaborate effectively with US time zones and global offshore teams

Preferred:

• Prior experience in freight transportation, freight forwarding, 3PL operations, or logistics technology
• Experience working with logistics technology platforms, visibility solutions, or transportation management systems
• Familiarity with logistics processes including shipment booking, documentation, tracking, carrier integrations, customs/trade compliance, and freight audit
• SQL proficiency and experience with data analysis tools (Excel, Tableau, Power BI, or similar)
• Experience with API integrations, EDI transactions, or system integration projects
• Certification in Business Analysis (CBAP, CCBA) or Agile methodologies (CSPO, CSM)
• Bachelor's degree in Business, Supply Chain Management, Engineering, Computer Science, or a related field

FourKites® is the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility. FourKites turns supply chain data into automated action. FourKites' Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across all stakeholders. Unlike traditional control towers, we enable true real-time execution and intelligent fulfillment, transforming both your supply and customer operations.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.

• Medical benefits start on first day of employment
• 36 PTO days (Sick, Casual and Earned), 5 recharge days, 2 volunteer days
• Home Office setups and Technology reimbursement
• Lifestyle & Family benefits
• Annual Swags/Festive Swags
• Ongoing learning & development opportunities (Professional development program, Toast Master club etc.)